IT Support Specialist — NYC, Growth & Benefits

Flint Advanced Group; New York (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Tuition reimbursement

Job summary

Flint Advanced Group, a company specializing in advanced IT solutions, is seeking an IT Support Specialist in New York, NY. This full-time position offers a salary range of $40,000 to $55,904.

As an IT Support Specialist, you will troubleshoot and resolve technical issues, ensuring the smooth operation of our IT infrastructure. You will also provide top-notch customer service to our clients and internal teams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT Support Specialist or a similar role.
• Strong knowledge of IT infrastructure, including hardware, software, and networking.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in using IT support tools and software.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and the ability to travel to client sites as needed.

Responsibilities

• Provide first-level technical support to end-users, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain IT equipment and systems.
• Monitor and maintain network security, including firewalls, antivirus software, and other security measures.
• Assist in the implementation of new IT systems and technologies.
• Document all IT-related issues and their resolutions for future reference.
• Stay up-to-date with the latest IT trends, technologies, and best practices.
• Serve as a point of contact for all IT-related inquiries and concerns.

Skills

Troubleshooting

Communication

Teamwork

Customer service

Education

Bachelor's degree in Computer Science or IT

Tools

Windows

macOS

Job description

Flint Advanced Group, a company specializing in advanced IT solutions, is seeking an IT Support Specialist in New York, NY. This full-time position offers a salary range of $40,000 to $55,904.

As an IT Support Specialist, you will troubleshoot and resolve technical issues, ensuring the smooth operation of our IT infrastructure. You will also provide top-notch customer service to our clients and internal teams.