IT Support Specialist — Networking & On-Call

Minnesota Epilepsy Group; Roseville (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Minnesota Epilepsy Group PA is seeking an IT Specialist to install and configure hardware and software, monitor the Service Desk, and troubleshoot issues across locations. You will manage LAN/WAN, security updates, and user accounts while supporting VoIP and voicemail systems.

The role requires strong communication, a degree in computer science or a related field, 4 years of IT experience, and a valid driver’s license. On-call rotation is part of the responsibilities.

Qualifications

• Degree in computer science or similar field.
• 4 years of experience in the computer technology field.
• Understanding of networking principles (TCP/IP, DNS, DHCP, LAN, WAN).
• Valid driver’s license.
• Experience with a wide variety of computer software packages and hardware platforms.
• Experience in setting up and installing personal computers.
• Ability to communicate effectively in written and oral form.

Responsibilities

• Set up, install and configure hardware including workstations, printers, scanners, and other network equipment.
• Set up, install and configure software on workstations and other network components.
• Monitor Service Desk for IT issues and address them promptly.
• Troubleshoot problems with PCs, laptops, mobile devices, LAN/WAN connections, and software functions at multiple locations.
• Ensure systems receive latest security updates on OS and applications.
• Manage user accounts on LAN/Cloud and enforce IT policy security.
• Assist in supporting VoIP and voicemail systems.

Skills

Communication

Written & oral communication

Education

Associate’s or Bachelor’s Degree in computer science or similar field

Tools

Help Desk software

Office 365

VoIP

Windows 10/11

Job description

Minnesota Epilepsy Group PA is seeking an IT Specialist to install and configure hardware and software, monitor the Service Desk, and troubleshoot issues across locations. You will manage LAN/WAN, security updates, and user accounts while supporting VoIP and voicemail systems.

The role requires strong communication, a degree in computer science or a related field, 4 years of IT experience, and a valid driver’s license. On-call rotation is part of the responsibilities.