Healthcare IT Support Specialist — On-site & Travel

Minnesota Community Care; Saint Paul (MN); On-site; USD 54,000 - 66,000; Full time

Job summary

East Side Family Clinic in St. Paul, MN is seeking an IT Support Specialist to provide desk-side and remote assistance, identify tech trends, and support patient-facing and staff technology solutions.

The role collaborates on project planning and implementation in a team environment. Responsibilities include handling tickets, maintaining docs, configuring devices, imaging and asset deployment, and supporting networking, AV/telecom, and Windows/Microsoft 365 workloads.

Qualifications

• Two-year Associates degree specific to Information Technology or equivalent experience preferred
• A+ Certification, Net+ Certification and Modern Desktop Certification (Windows 10 & Managing Modern Desktops preferred)
• 2–3 years of experience in IT support, help desk, desktop support, or a related technical support role.
• Experience with Microsoft 365 applications, Windows operating systems, Active Directory, and user account management.
• Experience installing, configuring, maintaining, and troubleshooting computers, laptops, monitors, printers, and other IT equipment.

Responsibilities

• Handling customer technical support cases through phone and email submission
• Enter new and update existing tickets into IT ticketing software; follow up and elevate issues to other internal IT functions and external departments and vendors
• Create and maintain knowledgebases and internal documentation
• Configure and support Thin Clients, Desktops, Laptops, Multi-Function Printers, and various other devices
• Computer Imaging and Asset Deployment, Asset Management
• Troubleshoot wired and wireless networking issues
• Support AV and telecom equipment; IP/Conference Phones, Projectors, Displays
• Support Windows Operating Systems and Microsoft Office applications
• Helps to plan and implement new technology projects as determined by organizational priorities
• Maintain patient privacy and confidentiality- Understand HIPAA guidelines and assist in compliance and risk analysis.

Skills

Customer support

Troubleshooting

Microsoft 365

Active Directory

Ticketing systems

Network basics

Education

Associate degree in IT

A+ Certification

Net+ Certification

Tools

Windows OS

Microsoft 365

IT ticketing software

Desktop/Laptop hardware

Printers/Multifunction devices

Job description

East Side Family Clinic in St. Paul, MN is seeking an IT Support Specialist to provide desk-side and remote assistance, identify tech trends, and support patient-facing and staff technology solutions.

The role collaborates on project planning and implementation in a team environment. Responsibilities include handling tickets, maintaining docs, configuring devices, imaging and asset deployment, and supporting networking, AV/telecom, and Windows/Microsoft 365 workloads.