IT Specialist

Minnesota Epilepsy Group

Roseville (CA)

On-site

USD 26,000 - 37,000

Full time

5 days ago

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Job summary

Minnesota Epilepsy Group PA is seeking an IT Specialist to install and configure hardware and software, monitor the Service Desk, and troubleshoot issues across locations. You will manage LAN/WAN, security updates, and user accounts while supporting VoIP and voicemail systems.

The role requires strong communication, a degree in computer science or a related field, 4 years of IT experience, and a valid driver’s license. On-call rotation is part of the responsibilities.

Qualifications

Degree in computer science or similar field.
4 years of experience in the computer technology field.
Understanding of networking principles (TCP/IP, DNS, DHCP, LAN, WAN).
Valid driver’s license.
Experience with a wide variety of computer software packages and hardware platforms.
Experience in setting up and installing personal computers.
Ability to communicate effectively in written and oral form.

Responsibilities

Set up, install and configure hardware including workstations, printers, scanners, and other network equipment.
Set up, install and configure software on workstations and other network components.
Monitor Service Desk for IT issues and address them promptly.
Troubleshoot problems with PCs, laptops, mobile devices, LAN/WAN connections, and software functions at multiple locations.
Ensure systems receive latest security updates on OS and applications.
Manage user accounts on LAN/Cloud and enforce IT policy security.
Assist in supporting VoIP and voicemail systems.

Skills

Communication

Written & oral communication

Education

Associate’s or Bachelor’s Degree in computer science or similar field

Tools

Help Desk software

Office 365

VoIP

Windows 10/11

Job description

Job Summary:

Essential Position Functions:

Setup, install and configure hardware including workstations, printers, scanners, and other related network equipment
Setup, install and configure software on workstations and other network components
Monitor Service Desk for IT issues and address the issues in a timely fashion
Troubleshoot and solve problems employees are experiencing with personal computers, mobile computers, smartphones, LAN/WAN connections, video cameras, card readers and software functions at various locations
Ensure systems are updated with the latest security updates on operating systems and applications
Manage user accounts on LAN/Cloud
Enforce security measures provided within the IT Policy
Assist the IT Team in the supporting and maintaining the VoIP and voicemail system
Assist keeping the network software and hardware inventory
Assist in maintaining software and hardware licensing information
Assist in coordination of vendor activities
On-Call Rotation Responsibilities:
- Being available outside of regular working hours to address critical issues
- Responding to alerts and escalations promptly
- Performing necessary troubleshooting and temporary fixes until the issue can be fully resolved during regular business hours

Communicate effectively with all levels of personnel
Performs other duties as assigned

Qualifications:

Minimum Qualifications:

Associate’s or Bachelor’s Degree in computer science or similar field preferred
Four (4) years of experience in the computer technology field
An understanding of networking principles (TCP/IP, DNS, DHCP, LAN, and WAN).
Valid driver’s license
Experience with a wide variety of computer software packages and hardware platforms
Experience in setting up and installing personal computers
Ability to communicate effectively in written and oral form
Ability to perform all essential position functions under the working conditions as described

Desired Qualifications: