IT Support Specialist - Naval AES & Asset Management

Athena Technology Group; Coronado (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Disability & Life Insurance

401(k) with match

Growth opportunities

Inclusive environment

Job summary

Athena Technology Group, Inc. (ATG) is seeking an IT Support Specialist to join our team.

In this role, you will provide support for the U.S Navy’s Ashore Enterprise Services (AES) network infrastructure, ensuring secure, reliable, and high-performing communications across shore-based environments. This role is responsible for installing, configuring, monitoring, trouble shooting, and maintaining IT assets, while supporting system availability compliance, and operational readiness.

Qualifications

• Five (5) years of experience in IT/support or asset management.
• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Cyber Security, or an equivalent bachelor's degree.
• IT Asset Management Experience.
• Basic IT asset inoperability and connectivity degradation troubleshooting methods.
• Customer service and written/oral communications skills.
• Microsoft Office (Word, Excel, Outlook, SharePoint).

Responsibilities

• Track and monitor assets and inventory across the AES Community. Complete inventory and asset updates frequently to ensure accurate tracking of equipment after squadron missions or activities.
• Initiate/validate eKM service order requests.
• Support Tier 1 type help desk tickets including break/fix and connection type issues.
• Work with squadron ITPOC personnel to identify, resolve, and elevate NMCI and follow-on systems and networks/ONE-NET or procurement issues.
• Lead gathering of information in response to DON/CPF/CNAP/TYPEWING data calls.
• Assist with procurement of required hardware (toner, monitors, etc.) for squadrons, coordinate NMCI and follow-on systems and networks/ONE-NET surge projects like hardware/software tech refreshes.
• Aid the deployment process, and support TYPE WING unique projects (MILCON projects, new squadron start-ups, air-frame upgrades, new Program of Record system deliveries).
• Responsible for reporting on asset management tracking and ticket completions during Government and Contractor led meetings.

Skills

IT Asset Management

Customer Service

Written & Oral Communication

Microsoft Office

Education

Bachelor's degree in Computer Science/IT/CE/Cyber Security or equivalent

Tools

SharePoint

Microsoft Office

Job description

Athena Technology Group, Inc. (ATG) is seeking an IT Support Specialist to join our team.

In this role, you will provide support for the U.S Navy’s Ashore Enterprise Services (AES) network infrastructure, ensuring secure, reliable, and high-performing communications across shore-based environments. This role is responsible for installing, configuring, monitoring, trouble shooting, and maintaining IT assets, while supporting system availability compliance, and operational readiness.