IT Support & Asset Lifecycle Specialist

Airbus Ventures; Bristol, Northern (RI, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Vatn Systems designs and manufactures attritable autonomous underwater vehicles for U.S. military and allied customers.

The IT Support Specialist II will be the first point of contact for all IT requests across Bristol and Tiverton facilities and owns the day-to-day operation of the IT service desk, endpoint lifecycle, and IT asset inventory. This role requires independent problem solving in a regulated environment, handling provisioning, imaging, MDM enrollment, asset inventory, and security

Qualifications

• 2–3 years of experience in a help desk, desktop support, or technical support role.
• Must be a U.S. Person as defined by ITAR due to exposure to export-controlled systems.
• Experience with Windows, Linux, macOS, Microsoft 365 and Google Workspace administration; basic networking.

Responsibilities

• Serve as first point of contact for IT tickets via phone, email, or ticketing system; triage and prioritize by urgency and impact.
• Resolve Tier 1/2 issues: account access, OS/app troubleshooting, printer setup, network/Wi‑Fi, VPN client issues.
• Track ticket queue against SLA; escalate unresolved issues per defined path.
• Maintain and expand the internal knowledge base for recurring issues.
• Onboard new hires: provisioning, device imaging, Entra ID, Intune/Autopilot.
• Offboard employees: deprovisioning and asset recovery; follow sequencing across systems.
• Manage IT asset/inventory lifecycle and vendor RMAs; draft quotes and POs.

Skills

IT support

Windows

Linux

macOS

Microsoft 365

Google Workspace

MDM knowledge

Ticketing systems

Written communication

Background check

Education

Associate's degree in IT or related field

Equivalent hands-on experience

Tools

Intune/Autopilot

Entra ID

Google Workspace

Job description

Vatn Systems designs and manufactures attritable autonomous underwater vehicles for U.S. military and allied customers.

The IT Support Specialist II will be the first point of contact for all IT requests across Bristol and Tiverton facilities and owns the day-to-day operation of the IT service desk, endpoint lifecycle, and IT asset inventory. This role requires independent problem solving in a regulated environment, handling provisioning, imaging, MDM enrollment, asset inventory, and security