Senior IT Support Specialist — On-Site in Miami

Gensler; Miami (FL); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Disability & Wellness programs

401k & Profit Sharing

Employee Stock Ownership

Bonus opportunities

Tuition/ Licensure reimbursement

Descripción de la vacante

Gensler in Miami, FL seeks an IT Support Specialist to deliver first-line end-user support, manage service desk incidents, and assist regional IT operations with a focus on rapid problem resolution and customer service.

The role requires advanced knowledge of Microsoft O365, Power BI, Windows 10, MacOS, and hardware support, with 6+ years in dynamic environments; travel to regional offices may be requested, and the office is not remote.

Formación

• 6+ years of IT work experience related to the role responsibilities.
• Experience in dynamic, team-based technology support environments.
• Associates Degree in Technology, Engineering, CS, or technical trade school with 3–5 years help desk experience.

Responsabilidades

• Triage service desk incidents and prioritize for quick resolution.
• Provide application and desktop support, including AV setup.
• Maintain MS Power BI reports and SharePoint sites; manage AD groups.

Conocimientos

IT support

Windows 10

O365

A+ Certification

MacOS support

Customer service

Communication

Educación

Associates Degree in Technology/Engineering/CS

Herramientas

Power BI

SharePoint

Active Directory

Descripción del empleo

Gensler in Miami, FL seeks an IT Support Specialist to deliver first-line end-user support, manage service desk incidents, and assist regional IT operations with a focus on rapid problem resolution and customer service.

The role requires advanced knowledge of Microsoft O365, Power BI, Windows 10, MacOS, and hardware support, with 6+ years in dynamic environments; travel to regional offices may be requested, and the office is not remote.