IT Support Specialist: Make a Real Impact

Socket.dev; Fishers (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

HLG is seeking an IT Support Specialist to join our IT team. You will resolve daily computer issues via the helpdesk, configure employee workstations and printers, create new user profiles, and assist with hardware moves and inventory.

You will train users on current and new technology and liaise with vendors to troubleshoot. The ideal candidate shows strong customer service, communication, and problem-solving skills, with a willingness to learn and uphold our core values in a collaborative

Qualifications

• Proven ability to resolve IT issues with strong customer service skills.
• Strong communication and problem-solving across teams.
• Ability to train users and create helpful materials.

Responsibilities

• Resolve employee IT issues via helpdesk system with good customer service.
• Maintain and configure user workstations and printers.
• Create new user profiles based on job duties.
• Assist with hardware moves, setup, and inventory.
• Train users on new and existing technology using materials.
• Liaise with technology vendors and learn new software for troubleshooting.
• Provide input on optimal use of current and new technology.

Skills

Customer service

Communication

Problem solving

Patience and empathy

Discretion

Team collaboration

Training material creation

Education

One year IT operations experience preferred

Job description

HLG is seeking an IT Support Specialist to join our IT team. You will resolve daily computer issues via the helpdesk, configure employee workstations and printers, create new user profiles, and assist with hardware moves and inventory.

You will train users on current and new technology and liaise with vendors to troubleshoot. The ideal candidate shows strong customer service, communication, and problem-solving skills, with a willingness to learn and uphold our core values in a collaborative