IT Support Specialist

Socket.dev; Fishers (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

HLG is seeking an IT Support Specialist to join our IT team. You will resolve daily computer issues via the helpdesk, configure employee workstations and printers, create new user profiles, and assist with hardware moves and inventory.

You will train users on current and new technology and liaise with vendors to troubleshoot. The ideal candidate shows strong customer service, communication, and problem-solving skills, with a willingness to learn and uphold our core values in a collaborative

Qualifications

• Proven ability to resolve IT issues with strong customer service skills.
• Strong communication and problem-solving across teams.
• Ability to train users and create helpful materials.

Responsibilities

• Resolve employee IT issues via helpdesk system with good customer service.
• Maintain and configure user workstations and printers.
• Create new user profiles based on job duties.
• Assist with hardware moves, setup, and inventory.
• Train users on new and existing technology using materials.
• Liaise with technology vendors and learn new software for troubleshooting.
• Provide input on optimal use of current and new technology.

Skills

Customer service

Communication

Problem solving

Patience and empathy

Discretion

Team collaboration

Training material creation

Education

One year IT operations experience preferred

Job description

Description

HLG is dedicated to making a difference in the lives of people who have been injured or disabled. What we do every day, with each individual client, positively impacts them as they face some of their most difficult times. Making a difference is what drives every member of this team, and it makes us one of the preeminent firms in our industry.

We are a committed and cohesive group of professionals. We are growing fast and looking for people who aren't afraid of a challenge nor of going the extra mile - because our clients deserve it. If you're looking for more than a daily grind where what you do matters, we're looking for you.

Currently, we are looking to add an IT Support Specialist to our IT team. This position is responsible for resolving daily computer issues at HLG and assisting the Director of IT on technology related assignments. Some of the key responsibilities include (but are not limited to):

• Resolve employee technology related issues via helpdesk ticket system with excellent customer service skills, assigning any tickets if necessary.
• Maintain network facilities in individual machines, such as settings of employee computers and printers.
• Create new user profiles based on job duties.
• Assist with moving, setup, and inventory of hardware.
• Train users on new and existing technology in person and by creating useful training materials.
• Expand into liaison role with technology vendors and learn the new software for the ability to troubleshoot.
• Provide input on best use of current and new technology to benefit our organization.

Requirements

OUR IDEAL CANDIDATE DEMONSTRATES OUR "EPIC" CORE VALUES

• Displays Excellence by being growth-minded, being adaptable, and always striving for greatness.
• Shows Passion, care, and devotion to each client (and team member) they come in contact with daily.
• Wants to Impact their community, feeling personal fulfillment by having an indisputable effect on others.
• Shows Courage and initiative to overcome the unknown.

REQUIRED COMPETENCIES

• Maintain a high level of honesty and discretion.
• Utilize good judgment, polite behavior, excellent communication, and appropriate dress in a way that promotes HLG's core values in this internally visible role.
• Embody the skills necessary to communicate respectfully with clients and colleagues, solve problems, demonstrate patience and understanding, ensure satisfaction, and resolve complaints.
• Have the drive to help and find solutions, volunteering your help elsewhere as time permits, being resourceful, and taking appropriate action without having to be told.
• Impeccable attendance and punctuality.

EDUCATIONAL/EXPERIENCE REQUIREMENTS

• Trainable understanding of computer systems (hardware/software), networks, security, telecommunications, databases, and storage systems.
• One year of experience working in IT operations preferred.