IT Support Specialist II: Endpoints & AV

Campbell Companies; Salt Lake City (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

Campbell Companies is seeking a Digital Support II to provide mid-level technical support for end-users across hardware, software, and applications. You will handle Tier 2/3 incidents, participate in IT projects, and assist field locations as needed.

The role requires 2–3 years of IT support experience, proficiency with Windows 10/11 and Microsoft 365, and familiarity with ITSM ticketing systems. Some on-site field work and strong communication are essential.

Qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience considered.
• Minimum 2–3 years IT support or helpdesk experience.
• Proficiency with Windows 10/11 and Microsoft 365 applications; experience with Intune.
• Familiarity with ITSM ticketing systems (ServiceNow, Jira or similar).
• CompTIA A+ or Microsoft 365 Fundamentals certifications are preferred.

Responsibilities

• Provide Tier 2/3 incident resolution and ticket management within SLA targets.
• Diagnose and resolve hardware, software, OS, and application issues for desktops, laptops, and peripherals.
• Escalate unresolved issues with thorough documentation to higher tiers.
• Configure and deploy endpoints using Intune Autopilot and imaging procedures.
• Support AV systems and field locations as needed; assist with projects like M365 rollouts.

Skills

Customer service

Communication

Time management

Teamwork

Education

Associate or Bachelor's in IT/CS

Tools

Windows 10/11

Microsoft 365

Intune

ITSM (ServiceNow/Jira)

Job description

Campbell Companies is seeking a Digital Support II to provide mid-level technical support for end-users across hardware, software, and applications. You will handle Tier 2/3 incidents, participate in IT projects, and assist field locations as needed.

The role requires 2–3 years of IT support experience, proficiency with Windows 10/11 and Microsoft 365, and familiarity with ITSM ticketing systems. Some on-site field work and strong communication are essential.