IT SUPPORT TECHNICIAN - LYNCHBERG, VA

VetJobs

Virginia (MN)

On-site

USD 42,000 - 56,000

Full time

18 hours ago

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Benefits offered by this job

401(k) with Employer Match

Health Care

Dental, Vision, and Life Insurance

Paid Vacation, Sick and Holidays

STD/ LTD

Employee Discounts

Job summary

Custom Truck One Source is seeking an IT Helpdesk Specialist to provide on-site technical support for computer systems, software, and hardware. The role involves responding to inquiries, guiding customers through issue resolution, and maintaining documentation.

Candidates should have strong MS Office skills, excellent communication, and the ability to work with minimal supervision. Typical hours are 8 am–5 pm, with on-site requirements at our Lynchburg, VA location.

Qualifications

Excellent listening and communication skills.
Ability to read and interpret documents.
Ability to write routine reports and correspondence.

Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries in person, via ticking system or over the phone.
Resolve technical problems with LAN/WAN and other systems.
Perform remote troubleshooting and guide customers through problem-solving steps.
Install, modify, and repair computer hardware and software.
Create knowledge base documentation on processes.

Skills

Excellent telephone etiquette

MS Office

Customer service

Time management

Organizational skills

Education

High School/GED

Tools

Microsoft Office

Job description

Job Description

Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person, via ticking system or over the phone.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Provide accurate information on IT products or services.
Direct unresolved issues to the next level of support personnel.
Create knowledge base documentation on process.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protects organization's value by keeping information confidential.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

POSITION TYPE/EXPECTED HOURS OF WORK

Work hours are typically 8 am to 5 pm, however, this may vary depending on the location serving.

Competencies

Punctuality
Flexibility
Excellent telephone etiquette
Collaboration skills
Exceptional drive
Excellent verbal communications skills
Able to work with minimum supervision
Able to multi-task
Strong knowledge of MS Office (Word, Excel, Outlook)
Ethical Conduct
Technical Capacity
Time Management
Organizational Skills
Problem Solving/Analysis
Discretion
Thoroughness
Initiative
Abides by all laws, regulations, policies, work procedures and instructions
Professional appearance
Business casual
Abides by all safety rules, and, if applicable, uses appropriate safety equipment in designated areas

Auto req ID: 483507BR

Minimum Education Required: High School/GED

Additional Qualifications/Responsibilities

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must possess a strong work ethic.
Ability to work well with others.
Able to finish tasks/projects in a timely manner.
Highly organized, detail-oriented, delivering accurate and polished work.

EDUCATION And/or EXPERIENCE

At least one year of related experience and/or training; or equivalent combination of education and experience.

Language Skills

Excellent listening and communications skills. Ability to speak effectively both one-on-one and before groups of customers or employees. Ability to read and interpret documents. Ability to write routine reports and correspondence.

Mathematical Skills

Good with basic math. Must possess the ability to make mathematical computations with accuracy. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to multi-task and establish priorities. Ability to coordinate a number of complex tasks simultaneously while working under pressure to meet deadlines. Ability to maintain positive and flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines. Ability to maintain organization in a changing environment. Ability to determine proper course of action to resolve escalated customer service issues. Ability to create momentum and foster positive organizational change. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Other Skills And Abilities

Skilled in PC usage and associated software including Microsoft Office (Word, Excel, Access, and PowerPoint). Excellent planning, organizational skills and priority setting skills. Well-developed interpersonal and communications skills. Professional appearance and manner, business casual. Ability to learn new software to compliment this function.

PHYSICAL DEMANDS

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Benefits