IT Support Specialist

Metrosys; Anniston (AL); On-site; USD 52,000 - 65,000; Full time

Job summary

MetroSys, Inc. seeks an IT Support Specialist to provide hands-on desktop and equipment support in a fast-paced industrial setting. You will troubleshoot Windows workstations, printers, and production devices, while assisting with account administration and security.

Onsite support covers both office and production floors, including barcode scanners and related peripherals. Join a team focused on maintaining reliable IT operations, handling tickets efficiently, and coordinating with vendors.

Qualifications

• 2+ years of professional IT support experience (help desk/Desktop)
• Strong troubleshooting with Windows OS, hardware, and business apps
• Experience installing/configuring computers, printers, and peripherals
• Networking fundamentals and basic connectivity troubleshooting
• User account administration and IT security basics
• Experience using ticketing systems to document and resolve issues
• Ability to work independently and communicate with non-technical users
• Willingness to support both office and production environments
• Strong organizational skills for handling multiple requests

Responsibilities

• Provide Level II desktop support for desktops, laptops, peripherals, and business apps
• Troubleshoot hardware, software, network connectivity, and access issues in office and production areas
• Install, configure, repair, and maintain Windows workstations, printers, scanners, and IT equipment
• Support production-floor technologies such as barcode scanners and label printers
• Manage support requests via ticketing system with timely resolution and escalation
• Assist with user account administration, access permissions, and password resets
• Monitor routine IT infrastructure operations, backups, and alerts
• Coordinate with external vendors to resolve technical issues
• Maintain accurate IT asset records and documentation
• Assist with workstation deployments, replacements, and software upgrades
• Identify recurring problems and suggest improvements to reduce downtime
• Provide hands-on IT support across facility

Skills

Windows troubleshooting

Desktop support

Networking basics (TCP/IP, DHCP, DNS)

User administration / IT security

Ticketing systems

Independent problem solving

Industrial/office environments support

Education

Associate degree in IT or related field

Tools

Active Directory

Microsoft 365

Job description

Position Overview

MetroSys is seeking a skilled IT Support Specialist to provide hands‑on technical support within a fast‑paced industrial and manufacturing environment. This position will be responsible for maintaining reliable IT operations, troubleshooting end‑user technology issues, and supporting the systems and devices that keep daily business and production activities running efficiently.

The ideal candidate will have a strong foundation in desktop support, hardware troubleshooting, user administration, and basic infrastructure operations. This individual must be comfortable working independently, responding to technical issues across multiple departments, and providing onsite assistance in both office and production environments.

Key Responsibilities

• Deliver Level II technical support for desktops, laptops, peripherals, business applications, and other end‑user technologies.

• Troubleshoot hardware, software, network connectivity, and access‑related issues across office and manufacturing environments.

• Install, configure, repair, and maintain Windows‑based workstations, printers, scanners, and associated IT equipment.

• Support specialized production‑floor technologies, including barcode scanning devices, label printers, and connected workstations.

• Manage technical support requests through a ticketing platform, ensuring timely resolution, documentation, and escalation.

• Assist with user account administration, access permissions, password resets, and basic system security.

• Monitor routine IT infrastructure operations, including backup jobs, system alerts, and equipment availability.

• Coordinate with external technology providers and equipment vendors to resolve technical issues.

• Maintain accurate IT asset records, equipment inventories, and technical documentation.

• Assist with workstation deployments, equipment replacements, software installations, and technology upgrades.

• Identify recurring technical problems and recommend improvements to reduce downtime and improve operational efficiency.

• Provide direct, hands‑on technical assistance to employees throughout the facility.

Required Qualifications

• 2+ years of professional experience in IT support, desktop support, help desk, or a similar technical role.

• Strong troubleshooting experience with Windows operating systems, desktop hardware, and common business applications.

• Experience installing, configuring, and supporting computers, printers, and peripheral devices.

• Working knowledge of networking fundamentals, including TCP/IP, DHCP, DNS, and basic connectivity troubleshooting.

• Familiarity with user account administration, access management, and IT security practices.

• Experience using ticketing systems to document, track, and resolve technical issues.

• Ability to troubleshoot technical problems independently and communicate effectively with nontechnical users.

• Willingness to provide hands‑on support in both office and industrial environments.

• Strong organizational skills with the ability to manage multiple support requests and competing priorities.

Preferred Qualifications

• Previous IT support experience in a manufacturing, distribution, warehouse, or industrial facility.

• Experience supporting barcode scanners, thermal label printers, or other specialized operational equipment.

• Familiarity with Active Directory, Microsoft 365, or similar enterprise administration platforms.

• Basic experience monitoring system backups, troubleshooting backup failures, or assisting with data recovery.

• Knowledge of IT asset management, hardware lifecycle processes, and workstation deployment procedures.

• Associate degree in Information Technology, Computer Science, or a related technical discipline.

• CompTIA A+, Network+, or equivalent industry certifications.