IT Support / Systems Administrator

Utility Keystone; Manheim (PA); Hybrid; USD 60,000 - 86,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off

9 Paid Holidays

Medical, Dental & Vision Insurance

401K Matching

Job summary

Utility Keystone is seeking an IT Support & Systems Administrator to provide day-to-day technology support and maintain the company’s systems, devices, network, and user access. You will ensure proactive, timely support to keep technology reliable, secure, and organized.

Responsibilities include managing user accounts, hardware upgrades, security, and reporting. On-site with occasional remote work, strong customer service and clear communication are essential.

Qualifications

• Must be detail oriented and highly organized.
• Ability to prioritize IT tickets and daily tasks.
• Ability to adapt to changing priorities.
• Excellent customer service skills.
• Able to articulate complex IT concepts clearly.
• Able to manage, execute and document multiple projects.

Responsibilities

• Provide day-to-day technical support for software, computers, and printers.
• Troubleshoot and maintain LAN and wireless networks.
• Perform hardware upgrades and optimize resources.
• Manage user accounts, workstations, servers, and access permissions.
• Maintain security of core business systems.
• Oversee phone system and mobile devices.
• Support productivity, communication, and collaboration platforms.
• Assist with reports using company tools and documentation of policies.

Skills

Detail oriented

Prioritize tickets

Adapt to changing priorities

Customer service

Explain IT concepts clearly

Project management

Troubleshooting

Professional demeanor

Education

2-year degree in computer science/IT

Experience with business ERP or dealer management software

Experience with Microsoft 365 Admin, Active Directory and Windows

Experience troubleshooting wired/wireless networks

IT certifications (ITIL, CompTIA, A+, Network+)

VMware ESXi knowledge

ManageEngine Endpoint Central / Freshservice

Tools

VMware ESXi

ManageEngine Endpoint Central

Freshservice

Job description

Our Values:

Faith:Our foundation is faith. In everything we do, we do the right thing.
Service:Our standard is service. Our customers receive uncommon service in every experience.
Family: Our team is family. Everyone matters here, and this company matters to all of us.

Job Summary:

The IT Support & Systems Administrator provides day-to-day technology support and helps maintain the company’s systems, devices, network, and user access. This position ensures team members receive proactive and timely support while helping keep the company’s technology reliable, secure, and organized.

Key Roles

• Technical Support
• Network Administration
• Systems Management
• Security Administration
• End-User Experience

Essential Duties:

• Primary support for troubleshooting and maintenance of all software, computers, and printers.
• Support, troubleshoot and maintain internal LAN and wireless network technologies.
• Perform hardware upgrades, and resource optimization as required.
• Manage user accounts, workstations, servers, access permissions, and related infrastructure.
• Maintain and manage the security of core business management systems.
• Oversee phone system and cell phones.
• Administer and support company productivity, communication, and collaboration platforms.
• Assist with the creation and modification of reports using company reporting tools.
• Assist with documentation of policies and procedures.
• Provide individual instruction and training to users on new or updated technologies.
• Maintain a clean and organized work area.

Required Skills/Abilities:

• Detail oriented and highly organized.
• Ability to prioritize IT tickets and plan daily activities accordingly.
• Ability to adjust and adapt to changing priorities.
• Excellent customer service skills.
• Ability to articulate complex IT concepts in easy-to-understand terms.
• Ability to manage execute and document projects, occasionally multiple projects at a time.
• Solid Troubleshooting skills and ability to stay calm under pressure.
• Maintain a professional appearance and attitude toward customers and fellow employees.

Education and Experience:

• 2-year degree in computer science, information technology and/or 2-3 years related experience
• Prior working experience withbusiness ERP or dealer management software a plus
• Experience with Microsoft 365 Admin, Active Directory and Windows desktops & servers a must.
• Experience troubleshooting wired and wireless network issues.
• Additional certifications including ITIL, CompTIA, A+ and/or Network+ are a plus.
• Experience with VMWare ESXi / Foundations is helpful.
• Experience with ManageEngine Endpoint Central and Freshservice or other IT support solutions a plus.

Physical Environments:

• This is an on-site position with occasional remote work.
• Primarily office area but may need to enter shop and work in areas that require hearing and eye protection.

Our Benefits:

• Competitive Salary
• Quarterly Profit Share
• Paid Time off and 9 Paid Holidays
• Medical, Dental & Vision Insurance
• Matching 401K (Retirement Planning)
• Prescription safety glasses & workboot program
  
• No weekends