IT Support Specialist Intern

Halo TS Global; United States; Remote; USD 53.726.000 - 71.635.000; Teilzeit

Benefits dieser Stelle

Benefits plan eligibility

Zusammenfassung

Halo Technical Solutions Global is offering a paid IT Support Specialist Intern role focused on remote, hands-on tech support across teams. You will handle user access, software deployment, onboarding/offboarding, and contribute to process improvements under guidance from the COO.

This six-month term requires 30–40 hours per week, with two defined projects and solid opportunities to learn Windows, Microsoft 365, Entra ID, SharePoint, and IT operations in a real-world setting.

Qualifikationen

• Relevant coursework, training, or interest in IT or related field; no full-time IT experience required.
• Foundational ability to troubleshoot Windows devices and learn new support workflows.
• Basic understanding of user accounts, password/MFA issues, access permissions, and escalation practices.
• Familiarity with Microsoft Entra ID or similar identity tools is beneficial.
• Working familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, Office).
• Basic proficiency with Excel and data analysis; interested in process mapping, requirements gathering.

Aufgaben

• Provide remote technical support via tickets, chat, email, phone, and remote tools.
• Troubleshoot login, MFA, and access issues in Microsoft Entra ID and related systems.
• Support access to SharePoint, Teams, OneDrive, Microsoft 365, Slack, Google Workspace.
• Install, update, and troubleshoot software on Windows 11 devices.
• Assist with IT onboarding and offboarding, including account setup and device prep.
• Document steps and create knowledge base articles and SOPs.
• Identify recurring issues and help improve support checklists and processes.
• Gather business requirements and map processes for improvement.
• Prepare process maps, requirements, dashboards, and system comparisons for management.
• Complete two projects per six-month term; present to COO.
• Provide regular updates and escalate blockers.

Kenntnisse

Troubleshooting Windows devices

Remote IT support

Documentation & reporting

Communication skills

Time management

Process mapping interest

Tools

Microsoft Entra ID

SharePoint

Teams

OneDrive

Google Workspace

Intune

Office 365

Jobbeschreibung

Position Title: IT Support Specialist Intern

Location: Remote

Compensation: $25.00 | Hourly W-2 | 30–40 Hours/Week | Benefits: Subject to Plan Eligibility |

Position Overview

The IT Support Specialist Intern provides remote technical support to team members across multiple locations while developing skills in business analysis, systems analysis, and process improvement. Responsibilities include user access, software, devices, onboarding/offboarding, and supporting practical improvements to company systems and workflows.

This is a paid, six-month internship with hands-on operational responsibilities and two defined projects per term. The intern currently reports directly to Richard Hoffman, COO, who sets priorities, assigns work, reviews project milestones, and approves deliverables. Technical guidance and mentoring may also be provided by designated team members.

Key Responsibilities

• Provide remote technical support through tickets, chat, email, phone, and remote support tools.

• Troubleshoot password, MFA, login, and account access issues in Microsoft Entra ID and related systems.

• Support user access to SharePoint, Teams, OneDrive, Microsoft 365, Slack, Google Workspace, and approved business applications.

• Install, update, and troubleshoot approved software on Windows 11 devices.

• Support Windows 11 endpoints and managed iPads, including troubleshooting, reset, wipe, redeployment, and enrollment workflows.

• Assist with IT onboarding and offboarding, including account setup, device preparation, application access, licensing, and access removal.

• Document troubleshooting steps, resolutions, escalation notes, and repeatable procedures.

• Identify recurring issues and help improve support checklists, knowledge base articles, and standard operating procedures.

• Gather business requirements by meeting with stakeholders, documenting needs, pain points, current workflows, and desired outcomes.

• Perform business and systems analysis, including process mapping, application evaluations, data quality reviews, reporting needs, system requirements, and improvement opportunities.

• Prepare process maps, requirements summaries, spreadsheets, dashboards, system comparisons, and practical recommendations for management review.

• Complete TWO assigned and approved projects during each six-month internship term, each with a defined scope, milestones, measurable objectives, documented deliverables, and a final presentation and handoff to the COO.

• Provide regular project updates, validate findings with stakeholders, promptly raise blockers, and participate in milestone and final project reviews.

• Perform other reasonable work-related duties and assignments as requested by Richard Hoffman, COO, or a person he authorizes, consistent with the intern’s skills, training, company policies, and business needs.

Required Experience & Qualifications

• Relevant coursework, training, practical experience, or demonstrated interest in IT, information systems, business analysis, or a related field; previous full-time IT experience is not required.

• Foundational ability to troubleshoot Windows devices and learn new applications and technical support workflows.

• Basic understanding of user accounts, password/MFA issues, access permissions, and appropriate escalation practices, or willingness to learn.

• Familiarity with Microsoft Entra ID or similar identity tools is beneficial; ability to learn account and access troubleshooting processes.

• Working familiarity with Microsoft 365 applications such as Outlook, Teams, OneDrive, SharePoint, and Office desktop applications.

• Basic proficiency with Excel or comparable spreadsheet tools and an interest in process mapping, requirements gathering, and data analysis.

• Strong written and verbal communication skills; ability to document work and explain technical or analytical findings to nontechnical stakeholders.

• Ability to prioritize assignments, work independently during agreed remote hours, protect confidential information, ask questions, and follow through on commitments.

• Availability to work a minimum of 30 and up to 40 hours per week on an agreed remote schedule, and to complete a six-month program term.

• Willingness to take direction from the COO, accept reasonable assigned tasks, and deliver two business, systems, or IT improvement projects per six-month term.

Preferred Qualifications** _ (Optional)**_

• Basic experience supporting iPads or iPadOS devices in a business environment.

• Exposure to Microsoft Intune, Apple Business Manager, or MDM-managed Apple devices.

• Basic Google Workspace support experience.

• Experience with onboarding/offboarding checklists, asset tracking, or device lifecycle support.

• Experience creating knowledge base articles, standard operating procedures, troubleshooting guides, or user-facing documentation.

• Familiarity with business process mapping, business requirements, systems analysis, spreadsheets, dashboards, data validation, or software evaluations.

• CompTIA A+, Network+, Microsoft 365 Fundamentals, Microsoft Endpoint-related certification, ITIL Foundation, or similar certification a plus.

Why Halo

Halo Technical Solutions Global is not a staffing company—we are a quality and commissioning partner embedded within major industrial and mission-critical construction projects. In addition to providing experienced field professionals, we design, implement, and enforce the processes, systems, and standards that drive execution across the project.

Our team is made up of professionals who understand the work, take ownership in the field, and hold the line on quality. If you’re looking to be part of a team that actively shapes how projects are executed—not just fills roles—you’ll fit right in.