IT Helpdesk Support Specialist

Halo Industries, Inc.; Santa Clara, Northern (CA, KY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Paid Time Off

Life Insurance

Family Leave

Free Food & Snacks

Stock Option Plan

Annual Bonus Plan eligible

Short Term & Long Term Disability

Job summary

Halo Industries is seeking a motivated IT Helpdesk Support to join our on-site IT team in Santa Clara, CA. You will provide first-line technical support to users, handle onboarding/offboarding, and escalate complex issues to specialist teams. The role requires after-hours availability and an onsite presence.

The ideal candidate has an Associate's degree in IT/CS and 5 years in IT, with strong knowledge of Windows, macOS, G-Suite, and basic networking. Jira and Zendesk experience is a plus.

Qualifications

• Associate's degree in IT, CS or related field.
• 5 years of experience in IT or related field.
• Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite.
• Familiarity with troubleshooting hardware and basic networking (TCP/IP, DNS, DHCP).
• Ability to work after hours, if needed.

Responsibilities

• Provide first-line IT support to users and resolve IT issues.
• Onboard, offboard and manage user accounts.
• Escalate complex problems to specialist IT teams.
• Support onsite operations and be available for after-hours shifts.

Skills

IT Support

Windows

macOS

Google Workspace / G-Suite

Networking basics

On-call availability

Education

Associate's degree in IT / CS

Bachelor's degree in IT / CS

Tools

Jira

Zendesk

Active Directory

Job description

The Company

Halo Industries has invented technology to replace a decades-old semiconductor material slicing process that wastes billions of dollars annually.

Halo’s laser-based technology eliminates this waste, delivering improvements in both material cost and performance, while enabling manufacturing advancements in a diverse set of high-growth applications markets, including the automotive, grid infrastructure, telecommunications and power electronics sectors.

Halo originally spun out of Stanford University in 2014, acquiring a significant A round of VC funding in 2020 following the successful demonstration of the company’s precision material slicing equipment. Having proven the production viability of its technology, Halo is now ramping operations at its first pilot manufacturing facility in Santa Clara, CA to meet sales demand. The company is expanding its engineering team to meet its current goals of equipment reliability and cost optimization for deployment into a full-scale production operation, as well as to drive the next set of breakthrough improvements to our process.

Halo Industries is well-funded, deeply engaged with multiple strategic customers, and staged to achieve rapid operational, revenue, and valuation growth.

The Opportunity

We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team. This role is responsible for providing first-line technical support to our users, resolving IT issues, onboarding-offboarding and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service. This role is going to be onsite and is able to support on-call after hours.

Basic Qualifications

• Associate's degree in IT, Computer Science, or related field.
• 5 years of experience in IT or a related field
• Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Ability to work after hours, if needed.

Preferred Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools.
• Knowledge of Active Directory and user account management.
• Willingness to learn and adapt to new technologies and processes
• Strong communication and customer service skills to assist non-technical users effectively.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• CompTIA A+, Network+, or similar certifications are a plus

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Stock Option Plan
• Annual Bonus Plan eligible
• Short Term & Long Term Disability
• Base Salary: $90,000 - $115,000

AdditionalInformation

We are committed to creating an inclusive workplace where all team members feel valued and supported. We welcome applicants from diverse backgrounds, including those from underrepresented communities in STEM.