IT Support Intern - Paid Internship

Accent Consulting; Lafayette (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Accent Consulting is seeking a motivated IT Support Intern who is ready to turn classroom knowledge and personal technical experience into real-world IT skills. This paid internship provides an opportunity to work alongside experienced IT professionals while supporting businesses with their everyday technology needs.

You will gain practical experience with hardware, software, Microsoft 365, networking, cybersecurity practices, help-desk ticketing, remote-support tools, and the day-to-day

Qualifications

• Currently pursuing—or recently completed—education or training in information technology, cybersecurity, computer science, networking, or a related field.
• Foundational understanding of computers, operating systems, common business software, and basic networking concepts.
• Genuine interest in troubleshooting technology and learning how systems work.
• Strong verbal and written communication skills.
• A customer-focused attitude and patience when assisting users with different levels of technical knowledge.
• Ability to follow instructions, manage priorities, and ask questions when additional guidance is needed.
• Dependability, professionalism, and attention to detail.
• Ability to work independently while also contributing to a team environment.
• Valid driver’s license and reliable transportation for occasional local client-site work, if required.

Responsibilities

• Respond to basic client requests received by phone, email, or our help-desk ticketing system.
• Troubleshoot common computer, printer, software, email, password, and connectivity issues.
• Assist with setting up computers, monitors, mobile devices, and other technology equipment.
• Install and configure approved software and hardware.
• Help create and manage user accounts and access permissions.
• Use remote-support and monitoring tools to assist users.
• Escalate more complex issues to the appropriate technician.
• Document troubleshooting steps, client communication, and resolutions accurately in service tickets.
• Assist with equipment inventory, technology deployments, and other internal IT projects.
• Follow established security procedures and protect confidential client information.
• Provide friendly, patient, and professional service during every interaction.

Skills

Troubleshooting

Communication

Customer service

Dependability

Team player

Education

Pursuing IT education

Tools

Microsoft Windows

Microsoft 365

Networking concepts

Job description

Accent Consulting isa fast growing company that is committed to being the primary resource fortechnical consultation in our region. Weare accomplishing this goal by providing world-class support to hundreds businessesin over 20 states and 7 countries.

Our mission is tosupport businesses by using technology to increase profitability andproductivity. We achieve this by specializing in our 5 core services: ITConsulting, Cloud Solutions, Helpdesk Support, Managed Technologies, andSoftware Development. With decades of experience designing business networks,as well as extensive experience in multi-location networks and cloud systems,Accent has the capability to design and tailor computer systems to our client’sbusiness needs. We have a team of certified support technicians, softwaredevelopers, network engineers, system administrators, and computer consultantsthat all work together to find the best possible solutions for our clients.Accent is a Microsoft Gold Certified Partner with competencies in NetworkInfrastructure Solutions and ISV/Software Solutions.

We promote solid,long-term relationships with our clients and our employees. Integrity, sharingof information, collaboration, and a forthright style are very important --along with the ability to manage ourselves and our commitments so that weconsistently meet and exceed client expectations. As a dedicated team member,there will be opportunities for you to expand your skills and responsibilities.We reward loyalty and prefer to promote within our own team when newopportunities arise.

Location:
110 Professional Court Suite A
Lafayette, IN 47905
United States of America

Department:
IT

Full/Part Time:
Internship

Workplace Type:
In Person

Years of Experience:
0 - 1 Years

Level of Education:
High School Diploma

Shift:

Description:

Start Your IT Career with Hands-On Experience!

Accent Consulting is seeking a motivated IT Support Intern who is ready to turn classroom knowledge and personal technical experience into real-world IT skills.

This paid internship provides an opportunity to work alongside experienced IT professionals while supporting businesses with their everyday technology needs. You will gain practical experience with hardware, software, Microsoft 365, networking, cybersecurity practices, help-desk ticketing, remote-support tools, and the day-to-day operations of a managed IT services provider.

We are looking for someone who is curious, dependable, comfortable working with people, and willing to learn.

What You’ll Do

• Respond to basic client requests received by phone, email, or our help-desk ticketing system.

• Troubleshoot common computer, printer, software, email, password, and connectivity issues.

• Assist with setting up computers, monitors, mobile devices, and other technology equipment.

• Install and configure approved software and hardware.

• Help create and manage user accounts and access permissions.

• Use remote-support and monitoring tools to assist users.

• Escalate more complex issues to the appropriate technician.

• Document troubleshooting steps, client communication, and resolutions accurately in service tickets.

• Assist with equipment inventory, technology deployments, and other internal IT projects.

• Follow established security procedures and protect confidential client information.

• Provide friendly, patient, and professional service during every interaction.

Skills:

What We’re Looking For

• Currently pursuing—or recently completed—education or training in information technology, cybersecurity, computer science, networking, or a related field.

• Foundational understanding of computers, operating systems, common business software, and basic networking concepts.

• Genuine interest in troubleshooting technology and learning how systems work.

• Strong verbal and written communication skills.

• A customer-focused attitude and patience when assisting users with different levels of technical knowledge.

• Ability to follow instructions, manage priorities, and ask questions when additional guidance is needed.

• Dependability, professionalism, and attention to detail.

• Ability to work independently while also contributing to a team environment.

• Valid driver’s license and reliable transportation for occasional local client-site work, if required.

Experience or familiarity with any of the following is a plus:

• Microsoft Windows and Microsoft 365

• Computer hardware installation or repair

• Basic networking and cybersecurity concepts

• Active Directory or Microsoft Entra ID

• Help-desk ticketing systems

• Remote-support or monitoring tools

• CompTIA A+, Network+, or Security+ coursework or certification

What You’ll Gain

• Paid, hands‑on experience in a professional IT environment.

• Exposure to a wide range of technologies, industries, and business environments.

• Coaching and mentorship from experienced IT professionals.

• Experience working within a managed IT services provider.

• Opportunities to strengthen your troubleshooting, documentation, communication, and customer‑service skills.

• A foundation for future help‑desk, desktop‑support, networking, or cybersecurity roles.

• Potential consideration for future employment based on performance and business needs.