IT Support Specialist II: Windows & 365 Expert

City of Louisville; Louisville (CO); On-site; USD 66,000 - 93,000; Full time

Job summary

The City of Louisville is seeking an IT Support Specialist II to provide advanced technical support for end users, manage Microsoft 365, Active Directory, and related systems. The role requires independent troubleshooting, project involvement, and collaboration with vendors and IT staff.

You will lead workstation lifecycle, deployments, and security improvements while contributing to IT modernization initiatives and documenting procedures for ongoing operations.

Qualifications

• Bachelor’s or associate degree in information technology or related field.
• Minimum three years of relevant IT experience.
• Experience administering Microsoft 365, Active Directory, identity management, and endpoint management.
• Strong knowledge of Windows, networking concepts.
• Ability to troubleshoot complex issues independently.

Responsibilities

• Provide advanced technical support for approximately 300 end users.
• Administer Microsoft 365, Entra ID, Intune, Endpoint Central.
• Lead workstation lifecycle initiatives and deployments.
• Plan software deployments and endpoint configuration.
• Coordinate with vendors and departments to implement solutions.
• Develop and improve technical documentation.
• Support cybersecurity initiatives.

Skills

Customer service

Communication

Interpersonal skills

Microsoft 365

Active Directory

Entra ID

Intune

Endpoint Central

Identity management

Networking basics

Education

Bachelor’s or Associate degree in IT

Tools

Microsoft 365

Active Directory

Intune

Endpoint Central

Entra ID

Job description

The City of Louisville is seeking an IT Support Specialist II to provide advanced technical support for end users, manage Microsoft 365, Active Directory, and related systems. The role requires independent troubleshooting, project involvement, and collaboration with vendors and IT staff.

You will lead workstation lifecycle, deployments, and security improvements while contributing to IT modernization initiatives and documenting procedures for ongoing operations.