IT Support Specialist I — Desktop & User Support

City of Louisville

Louisville (CO)

On-site

USD 60,000 - 85,000

Full time

4 days ago

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Job summary

The City of Louisville is seeking an IT Support Specialist I to deliver Tier I technical support for City staff across multiple locations. You will help with hardware, software, Microsoft 365, user accounts, and basic network issues while contributing to IT projects and modernization efforts.

Ideal candidates will have a degree or one year of technical experience, strong customer service, and a willingness to learn and grow within the IT team.

Qualifications

Degree in computer science, information technology, or related field or equivalent experience.
Experience troubleshooting PCs, peripherals, and software applications.
Familiarity with Microsoft 365 and basic user account administration.
Strong communication and customer service skills.

Responsibilities

Provide Tier I support by phone, email, remote and in-person for ~300 end users.
Troubleshoot hardware, software, accounts, printers, and connectivity issues.
Install, configure, deploy, and maintain end-user technology.
Document incidents and resolutions in the service management system.
Participate in IT projects and assist with onboarding/offboarding activities.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Organization

Prioritization

Research skills

Learning mindset

Education

Bachelor's degree in Computer Science / IT or related field

One year of relevant IT experience

Tools

Microsoft 365

Active Directory

Endpoint hardware

Job description

Ideal candidates will have a degree or one year of technical experience, strong customer service, and a willingness to learn and grow within the IT team.

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