IT Support Specialist (I/II) - Growth & Training

Fitchburg; Fitchburg (WI); Hybrid; USD 73,000 - 90,000; Full time

Job summary

Fitchburg is seeking Information Specialist I or II to join the Information Technology Department on a full-time basis. The role blends proactive problem-solving with strong communication to support end users, improve processes, and develop user-focused resources.

The Information Specialist I/II positions offer competitive benefits, potential telework after onboarding, and a 24/7 on-call rotation. Evening/weekend hours may be required.

Qualifications

• Associate's degree in computer science or related field preferred.
• Two (2) years experience in the area of desktop computer hardware and software support.
• Other combinations of education, training and/or experience which can be demonstrated to result in the possession of the knowledge, skills, and abilities necessary to perform the duties of this position will also be considered.

Responsibilities

• Installs, configures, supports, troubleshoots, repairs, and maintains desktop, laptop, mobile, and handheld computers, including hardware, operating systems, peripherals, and applications in city facilities and vehicles.
• Assists end users with operating systems and applications.
• Assists in the identification of computer training needs. Assists in the coordination of computer training classes. Provides informal training when appropriate.
• Assists in the development and implementation of procedures and policies for all City data processing operations.
• Assists computer users in identifying and documenting systems needs, changes, and improvements. Makes recommendations regarding software selection and implementation and its installation and configuration.

Skills

Troubleshooting

Desktop support

Training

Education

Associate's degree in computer science or related field

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Microsoft Office Suite

Network troubleshooting tools

Job description

Fitchburg is seeking Information Specialist I or II to join the Information Technology Department on a full-time basis. The role blends proactive problem-solving with strong communication to support end users, improve processes, and develop user-focused resources.

The Information Specialist I/II positions offer competitive benefits, potential telework after onboarding, and a 24/7 on-call rotation. Evening/weekend hours may be required.