IT Support Specialist II — Local Tech Lead & Escalations

Relha LLC; Honolulu (HI); On-site; USD 43,000 - 66,000; Full time

Job summary

Sysco Payroll, Division of Sysco Resources Services, LLC is seeking a Specialist II, Sysco Technology Support to provide end-user IT support across devices and networks at our Honolulu area facility.

You will train staff, manage incidents using the enterprise ticketing system, assist in OS deployment, coordinate hardware, and ensure security policies are followed. Requires 5+ years in end-user tech support, strong communication, and Windows/Microsoft Office proficiency.

Qualifications

• H.S. Diploma and minimum 5 years’ experience in end user technology support and IT related environments.
• Minimum five years customer service experience in Computer Technology.
• Must possess excellent communication (written and verbal), organizational, and problem solving skills.
• Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software.
• Must have experience with supporting, installing, and configuring Order Entry applications.
• Must be able to use remote support tools to troubleshoot remote computer devices.

Responsibilities

• Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates.
• Escalate aging tickets and trends as required.
• Purchase new equipment and peripherals for workstations and laptops.
• Ensure software and hardware standards are adhered to at all times.
• Contribute to development of policies and procedures.
• Maintain imaging and security standards on workstations.
• Provide onsite hands-on support for devices and peripherals.

Skills

End user support

Customer service

Communication

Troubleshooting

Organizational skills

Education

High School Diploma

Tools

Order Entry applications

Microsoft Windows

Microsoft Office

Remote support tools

Job description

Sysco Payroll, Division of Sysco Resources Services, LLC is seeking a Specialist II, Sysco Technology Support to provide end-user IT support across devices and networks at our Honolulu area facility.

You will train staff, manage incidents using the enterprise ticketing system, assist in OS deployment, coordinate hardware, and ensure security policies are followed. Requires 5+ years in end-user tech support, strong communication, and Windows/Microsoft Office proficiency.