IT Local Support Specialist II – Onsite & Escalations

Sysco; Georgia; On-site; USD 65,000 - 90,000; Full time

Job summary

Sysco is seeking an IT Local Support Specialist to assist the Business Technology (BT) support teams with the technical support of IT infrastructure at Sysco facilities. You will handle devices from workstations to printers and serve as the local escalation contact to quickly resolve issues.

The role requires a minimum of five years in end-user technology support, excellent communication, and the ability to train staff on service requests, ticketing, and local processes.

Qualifications

• H.S. Diploma and minimum 5 years’ experience in end-user technology support.
• Excellent communication and problem-solving skills.
• Strong customer service experience required in IT environments.

Responsibilities

• Prioritize support calls and manage tickets with updates.
• Purchase equipment and supplies per corporate standards.
• Ensure software and hardware standards are followed.
• Develop policies and procedures for IT services.
• Maintain software licenses and security policies.
• Provide onsite support and knowledge transfer to teams.
• Assist with desktop hardware relocation and AV as needed.

Skills

Customer service

Communication

Problem solving

End user support

Education

High School Diploma

Tools

Remote support tools

Order Entry applications

Enterprise ticketing system

Windows OS

Microsoft Office

Job description

Sysco is seeking an IT Local Support Specialist to assist the Business Technology (BT) support teams with the technical support of IT infrastructure at Sysco facilities. You will handle devices from workstations to printers and serve as the local escalation contact to quickly resolve issues.

The role requires a minimum of five years in end-user technology support, excellent communication, and the ability to train staff on service requests, ticketing, and local processes.