Technology Support Engineer II

Atwell, LLC; Grapevine (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k) match

Education assistance

Wellness program

Job summary

Atwell, LLC seeks an experienced Technology Specialist II based in Fort Worth to deliver hands-on technology support across the organization. You will troubleshoot hardware, software, network, and mobile devices, and help deploy and maintain technology across departments.

Responsibilities include responding to requests via multiple channels, setting up workstations, managing AD permissions, and supporting Autodesk applications.

Qualifications

• Five+ years of professional technology support experience.
• Experience supporting an organization with 500+ employees or a formal service desk.
• Strong troubleshooting across hardware, software, accounts, mobility, connectivity.
• Working knowledge of Microsoft Active Directory and foundational networking concepts.
• Experience installing, configuring, deploying, and supporting workstations and business apps.
• Familiarity with IT asset inventory and device-management processes.
• Ability to work independently with initiative and maintain detailed documentation.
• Excellent customer service and interpersonal skills.
• Clear written and verbal communication; ability to work across departments.

Responsibilities

• Respond to technical assistance requests in person, by phone, and electronically.
• Diagnose and resolve hardware, software, accounts, and connectivity issues.
• Document requests, steps, and resolutions in the ticketing system.
• Set up, configure, and deploy workstations, laptops, printers, servers, and network equipment.
• Install and support company-approved software and standard tools.
• Support Active Directory functions, user accounts, permissions, and access issues.
• Manage deployment of company cell phones, iPads, and other mobile devices.
• Maintain accurate inventory records of IT assets.
• Provide technical support for Autodesk applications used in the business.
• Communicate technical information to technical and non-technical staff.
• Follow support procedures, security requirements, and escalation processes.
• Stay current on system updates and organizational changes.
• Lead or support technology projects and initiatives.
• Collaborate with senior technology team members and handle day-to-day tasks independently.
• Assist with preparation and shipment of computers, servers, and related equipment as needed.

Skills

Technical troubleshooting

Customer service

Documentation

Independent work

Communication

Collaboration

Education

Bachelor’s degree in information technology, computer science, information systems, or a related field

Tools

Microsoft Active Directory

Device management tools

Asset inventory systems

Job description

Atwell, LLC seeks an experienced Technology Specialist II based in Fort Worth to deliver hands-on technology support across the organization. You will troubleshoot hardware, software, network, and mobile devices, and help deploy and maintain technology across departments.

Responsibilities include responding to requests via multiple channels, setting up workstations, managing AD permissions, and supporting Autodesk applications.