IT Support Specialist II — Client Platforms

Parsons; Newark (NJ); On-site; USD 75,000 - 131,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

Employee Stock Ownership Plan (ESOP)

401(k)

Life insurance

Flexible work schedules

Holidays

Job summary

Parsons is seeking an IT Support Level 2 Specialist to join our critical infrastructure team. You will provide Tier 1–2 support for external client platforms, working with Windows 11, Dell laptops, Cisco Meraki, and Microsoft 365 services including Teams, SharePoint, Exchange Online, and Intune MDM.

You will assist with iOS device management via Apple Business Manager, contribute to knowledge bases, and help ensure security best practices while growing technical skills within a collaborative

Qualifications

• 1-2 years IT support experience or equivalent coursework/internship experience.
• Basic knowledge of Windows11 and Microsoft365 (Teams, SharePoint, Exchange).
• Familiarity with IT ticketing systems like Zendesk or similar platforms.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A willingness to learn new technologies and grow within the team.

Responsibilities

• Provide Tier 1 & Tier 2 support for client platforms, not internal Parsons IT systems.
• Support Windows 11 environments and Dell laptops.
• Perform basic troubleshooting of Cisco Meraki switches, wireless APs, etc.
• Manage Microsoft 365 services: Teams, SharePoint, Exchange Online, Intune MDM.
• Assist with iOS device setup and management using Apple Business Manager.
• Triage and resolve tickets via Zendesk or similar platforms with timely, documented responses.
• Maintain IT documentation, SOPs, and knowledge base articles.
• Handle basic asset management and inventory tracking.
• Promote security best practices and assist with endpoint management.
• Participate in training to develop technical skills.

Skills

Windows 11

Microsoft 365

Zendesk

IT Support

Organizational skills

Willingness to learn

Tools

Zendesk

Microsoft Intune

Apple Business Manager

Cisco Meraki

Job description

Parsons is seeking an IT Support Level 2 Specialist to join our critical infrastructure team. You will provide Tier 1–2 support for external client platforms, working with Windows 11, Dell laptops, Cisco Meraki, and Microsoft 365 services including Teams, SharePoint, Exchange Online, and Intune MDM.

You will assist with iOS device management via Apple Business Manager, contribute to knowledge bases, and help ensure security best practices while growing technical skills within a collaborative