Systems Support Tech II

Insight Global; Southlake (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global in Southlake, TX is seeking a Systems Support Technician II to join our IT team. You will provide hands-on technical support across Windows, Microsoft 365, Intune, and networking, helping users troubleshoot issues and maintain devices.

You will deploy and configure hardware, manage accounts in Active Directory and Entra ID, and assist with IT projects and security initiatives, with opportunities to grow across enterprise IT.

Qualifications

• 3–5 years of relevant IT support, desktop support, or systems support experience.
• Strong Windows 10/11 troubleshooting skills.
• Experience supporting Microsoft 365 applications.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Microsoft Intune experience strongly preferred.
• Experience supporting Android and iOS devices.
• Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and basic network troubleshooting.
• Experience troubleshooting computer hardware, printers, and peripherals.

Responsibilities

• Provide professional technical support for employees.
• Troubleshoot Windows laptop and desktop hardware and software issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office.
• Prepare, configure, deploy, and replace Windows computers and mobile devices.
• Support devices managed through Microsoft Intune.
• Create and manage user accounts, groups, devices, and access in Active Directory and Microsoft Entra ID.
• Troubleshoot VPN, Wi-Fi, internet, printer, and general connectivity issues.
• Support remote employees using remote access and support tools.
• Assist with IT deployments, hardware refreshes, and other technology projects.
• Maintain accurate ticket notes, technical documentation, and equipment records.
• Escalate complex issues when appropriate.

Skills

IT support experience

Windows troubleshooting

Microsoft 365 administration

Active Directory / Entra ID

Microsoft Intune

Mobile devices (Android/iOS)

Networking basics (TCP/IP, DNS, DHCP,

Hardware & printers troubleshooting

Job description

Job Description

We are looking for a Systems Support Technician II to join our IT team and provide hands-on technical support across a diverse and evolving technology environment. This is a great opportunity for someone who enjoys solving problems, working directly with users, and gaining experience with both traditional IT systems and modern cloud-based technologies.

You’ll work with technologies such as Windows 11, Microsoft 365, Microsoft Intune, Entra ID, mobile device management, endpoint security, networking, and VPN connectivity. The role also provides opportunities to participate in technology deployments and IT projects, troubleshoot issues beyond basic help desk support, and expand your skills across multiple areas of enterprise IT.

What You’ll Do

• Provide professional technical support for employees


• Troubleshoot Windows laptop and desktop hardware and software issues


• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office


• Prepare, configure, deploy, and replace Windows computers and mobile devices


• Support devices managed through Microsoft Intune


• Create and manage user accounts, groups, devices, and access in Active Directory and Microsoft Entra ID


• Troubleshoot VPN, Wi-Fi, internet, printer, and general connectivity issues


• Support remote employees using remote access and support tools


• Support company-managed Android and iOS devices


• Assist with endpoint security, device compliance, and Microsoft Defender-related issues


• Install and troubleshoot printers, monitors, docking stations, and other peripherals


• Maintain accurate ticket notes, technical documentation, and equipment records


• Assist with IT deployments, hardware refreshes, and other technology projects


• Escalate complex issues when appropriate

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3–5 years of relevant IT support, desktop support, or systems support experience


• Strong Windows 10/11 troubleshooting skills


• Experience supporting Microsoft 365 applications


• Working knowledge of Active Directory and Microsoft Entra ID


• Microsoft Intune experience strongly preferred


• Experience supporting Android and iOS devices


• Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and basic network troubleshooting


• Experience troubleshooting computer hardware, printers, and peripherals