IT Specialist

Parsons; Newark (NJ); On-site; USD 75,000 - 131,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

Employee Stock Ownership Plan (ESOP)

401(k)

Life insurance

Flexible work schedules

Holidays

Job summary

Parsons is seeking an IT Support Level 2 Specialist to join our critical infrastructure team. You will provide Tier 1–2 support for external client platforms, working with Windows 11, Dell laptops, Cisco Meraki, and Microsoft 365 services including Teams, SharePoint, Exchange Online, and Intune MDM.

You will assist with iOS device management via Apple Business Manager, contribute to knowledge bases, and help ensure security best practices while growing technical skills within a collaborative

Qualifications

• 1-2 years IT support experience or equivalent coursework/internship experience.
• Basic knowledge of Windows11 and Microsoft365 (Teams, SharePoint, Exchange).
• Familiarity with IT ticketing systems like Zendesk or similar platforms.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A willingness to learn new technologies and grow within the team.

Responsibilities

• Provide Tier 1 & Tier 2 support for client platforms, not internal Parsons IT systems.
• Support Windows 11 environments and Dell laptops.
• Perform basic troubleshooting of Cisco Meraki switches, wireless APs, etc.
• Manage Microsoft 365 services: Teams, SharePoint, Exchange Online, Intune MDM.
• Assist with iOS device setup and management using Apple Business Manager.
• Triage and resolve tickets via Zendesk or similar platforms with timely, documented responses.
• Maintain IT documentation, SOPs, and knowledge base articles.
• Handle basic asset management and inventory tracking.
• Promote security best practices and assist with endpoint management.
• Participate in training to develop technical skills.

Skills

Windows 11

Microsoft 365

Zendesk

IT Support

Organizational skills

Willingness to learn

Tools

Zendesk

Microsoft Intune

Apple Business Manager

Cisco Meraki

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself.

Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential.

Unleash your talent and redefine what's possible.

Job Description:

Parsons is looking for an amazingly talented IT Support Level 2 Specialist to join our team! In this role you will get to focus on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members.

This role will only be supporting externally facing customer platforms, and not internal Parsons IT systems.

What You'll Be Doing:

• Provide Tier 1 & Tier 2 support for client platforms and not internal Parsons IT systems, including:
• Windows 11 environments and Dell laptops.
• Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.).
• Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM.
• iOS device setup and management using Apple Business Manager.
• Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed.
• Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation.
• Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
• Perform basic asset management and inventory tracking.
• Promote security best practices and assist with endpoint management.
• Participate in training opportunities to develop technical skills and knowledge.

Required Qualifications:

• 1-2 years of IT support experience or equivalent coursework/internship experience.
• Basic knowledge of Windows11 and Microsoft365 (Teams, SharePoint, Exchange).
• Familiarity with IT ticketing systems like Zendesk or similar platforms.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A willingness to learn new technologies and grow within the team.

Preferred Qualifications:

• Exposure to Cisco Meraki systems or similar networking tools.
• Basic understanding of endpoint management tools like Microsoft Intune.
• Familiarity with iOS device setup and management.
• Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900).

Security Clearance Requirement:

None

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions—and to help them see what's next!

Salary Range:

$74,800.00 - $130,900.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

• medical
• dental
• vision
• paid time off
• Employee Stock Ownership Plan (ESOP)
• 401(k)
• life insurance
• flexible work schedules
• holidays

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .