IT Support Level 1 Specialist: Cloud-Driven Growth

NPAworldwide; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

NPAworldwide seeks an IT Support Specialist in New York to provide frontline Tier 1 support for Windows 11 devices, Dell laptops, and Microsoft 365 apps within a cloud-first environment.

You will learn from seasoned IT professionals, assist with iOS device setup via Apple Business Manager, help monitor systems, document processes, and contribute to security best practices as part of the Hudson Tunnel Project.

Qualifications

• 1-3 years of IT network support experience or equivalent coursework/internship.
• Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange).
• Familiarity with Zendesk or similar ticketing tools.
• Strong organizational and prioritization skills.

Responsibilities

• Provide Tier 1 support for Windows 11 devices, Dell laptops, Microsoft 365 apps, and basic Cisco Meraki troubleshooting.
• Assist with iOS device setup and management through Apple Business Manager.
• Monitor IT systems and escalate issues to Level 2 or senior team members.
• Resolve tickets using Zendesk or similar platforms, with timely communication and documentation.
• Maintain IT documentation, SOPs, knowledge bases, and assist with asset inventory.
• Support endpoint management and promote security best practices.

Skills

Windows 11

Microsoft 365

Zendesk

Customer service

IT ticketing

Tools

Cisco Meraki

Intune

Apple Business Manager

Job description

NPAworldwide seeks an IT Support Specialist in New York to provide frontline Tier 1 support for Windows 11 devices, Dell laptops, and Microsoft 365 apps within a cloud-first environment.

You will learn from seasoned IT professionals, assist with iOS device setup via Apple Business Manager, help monitor systems, document processes, and contribute to security best practices as part of the Hudson Tunnel Project.