IT Support Specialist II – Classroom Tech & Networking

Colorado State University; Fort Collins (CO); On-site; USD 55,000 - 65,000; Full time

Job summary

Colorado State University in Fort Collins seeks an IT Helpdesk professional to provide advanced technical support and customer service to faculty, staff, and students. You will assist with Windows, MacOS, and Linux issues, A/V setup, and network connectivity while maintaining CSU standards.

The role emphasizes documentation, cross-functional collaboration, and adherence to safety measures. A pre-employment background check is required, and the position is open until filled.

Qualifications

• Associate degree in a field related to the work and one year of experience.
• Experience in IT Helpdesk or technical support is preferred.
• Experience with Windows, MacOS, and Linux support is preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide first-level technical assistance for Windows, MacOS, and Linux.
• Install, configure, and upgrade computers and peripherals.
• Diagnose and resolve network issues including VPN access.
• Provide first-tier A/V support for classrooms and meetings.
• Create user documentation for services and tools.
• Collaborate with vendors and internal stakeholders for complex systems.
• Lift and move items up to 50 pounds and follow safety measures.

Skills

IT helpdesk experience

Windows support

MacOS support

Linux support

A/V support

Customer service

Education

Associate degree in related field

Tools

Microsoft System Center

Office 365

VPN

Job description

Colorado State University in Fort Collins seeks an IT Helpdesk professional to provide advanced technical support and customer service to faculty, staff, and students. You will assist with Windows, MacOS, and Linux issues, A/V setup, and network connectivity while maintaining CSU standards.

The role emphasizes documentation, cross-functional collaboration, and adherence to safety measures. A pre-employment background check is required, and the position is open until filled.