IT Support Services II

Colorado State University; United States; On-site; USD 55,000 - 65,000; Full time

Job summary

Colorado State University’s College of Veterinary Medicine and Biomedical Sciences seeks an administrative professional to deliver advanced technical support and customer service to faculty, staff, and students. You will be the frontline for IT service delivery, handling endpoint computing, classroom technologies, and network connectivity in a fast-paced academic environment.

The role emphasizes documentation, training, and collaboration with campus IT teams and external vendors to ensure

Qualifications

• Associate degree and 1 year of related experience.
• Bachelor’s degree can substitute for some experience.
• IT helpdesk experience in an education environment preferred.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level technical assistance for Windows, MacOS, and Linux and document incidents in the helpdesk system.
• Install, configure, and upgrade computers and peripherals per departmental protocols.
• Diagnose and resolve network issues, including VPN access, coordinating with network experts as needed.
• Ensure proper operation of campus network resources and assist users with secure VPN use.
• Provide first-tier audiovisual (A/V) support for classrooms, meetings, and presentations.
• Assist with setup and troubleshooting of A/V equipment.
• Educate users and create documentation on services, printers, email systems, antivirus, and spam filtering.
• Collaborate with external vendors and internal stakeholders to support complex instrumentation and software systems.
• Maintain system reliability and regulatory compliance while minimizing disruption to operations.
• Perform other duties as assigned and comply with safety measures.

Skills

IT Helpdesk experience

Windows support

MacOS support

Linux support

A/V support

Customer service

Education

Associate’s degree in related field

Bachelor’s degree in related field (substitution for experience)

Tools

Microsoft System Center

VPN

Office 365

Job description

Position Summary

The College of Veterinary Medicine and Biomedical Sciences (CVMBS) seeks a highly skilled administrative professional to provide advanced technical support and customer service to faculty, staff, and students. This role serves as a key point of contact for IT Service delivery, combining technical expertise with strong communication, coordination and organizational skills. This position supports endpoint computing, classroom technologies, and network connectivity while ensuring a high level of user satisfaction and adherence to university standards.

Full consideration date: Monday, October 5, 2026 at 11:59 PM (MT). Open until filled.

Essential Duties

• Provide first-level technical assistance and troubleshooting for Windows, MacOS, and Linux operating systems, including resolving software, printing, and peripheral issues, and documenting all incidents in the helpdesk ticketing system until resolution.
• Install, configure, and upgrade computers and peripherals by following departmental protocols, including use of Microsoft System Center tools, installing operating system updates, and maintaining accurate hardware inventory records.
• Perform diagnostics to isolate and resolve network issues involving computers, wired connections, wireless connectivity, and VPN access, coordinating with university network experts when needed.
• Ensure proper operation of campus network resources by activating network jacks, verifying connectivity, and assisting users with secure gateway (VPN) use.
• Provide first-tier audiovisual (A/V) support for classrooms, meetings, and presentations.
• Assist with setup and troubleshooting of A/V equipment.
• Educate users through direct interaction and the creation of documentation on services, printers, email systems, antivirus tools, spam filtering, and other commonly used technologies.
• Collaborate with external vendors and internal stakeholders to support, maintain, and troubleshoot complex instrumentation and specialized software systems across hospital and laboratory environments.
• Requires a high level of technical expertise to ensure system reliability, regulatory compliance and minimal disruption to clinical and research operations.
• Perform other duties as assigned.
• Must be able to safely lift and move items weighing up to 50 pounds and perform all assigned duties in compliance with established local safety measures, with or without reasonable accommodation.

Supervision

No formal supervisory responsibilities.

Conditions of Employment

Pre-employment Criminal Background Check (required for new hires).

Minimum Qualifications

• Minimum Education: Graduation from an accredited college or university with an associate’s degree in a field of study related to the work assignment and one year of experience in the occupational field or specialized subject area of the work assigned to the job.
• Minimum Experience: Two years of experience as defined by the department will substitute for each year of required education.
• SUBSTITUTIONS: A bachelor’s, master’s or doctoral degree from an accredited college or university in a field of study related to the work assignment will substitute for the associate’s degree and, at the agency’s discretion, the year of experience.

Preferred Qualifications

• IT Helpdesk experience in an education/teaching environment.
• Four years of Windows and Apple operating system support experience.
• Experience with Microsoft Office 365 suite of applications.
• Experience with A/V support.
• Excellent communication and customer service skills.

Salary Range

$55,000 - $65,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world‑class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work‑life balance, CSU is where you can thrive, grow, and make a lasting impact. Review our detailed benefits information here. Explore the additional perks of working at CSU here. For the total value of CSU benefits in addition to wages, use our compensation calculator. Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Inspired by its land‑grant heritage, Colorado State University is committed to excellence and engagement, setting the standard for public research universities in teaching, research, service and extension for the benefit of the citizens of Colorado, the United States, and the world.

Prospective Employees

Prospective Employees, click here to learn more about CSU’s perks and purpose. Current employees will need to apply for jobs in Workday.