IT Support Specialist II

Weber State University

Ogden (UT)

On-site

USD 41,000 - 51,000

Full time

5 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Wellness program

Tuition benefits

Job summary

Weber State University is seeking an IT Support Specialist II to assist faculty and staff in offices, classrooms/labs, and conference rooms. The role is part of the Integrated Technology Support Services (ITSS) team, providing timely technical assistance, imaging computers, deploying software, and coordinating equipment with college IT staff.

A successful candidate will follow security standards and report to the IT Division team manager, with opportunities to contribute to classroom tech

Qualifications

Associate's or equivalent combination of education and experience.
2 years of experience troubleshooting technology with emphasis on 2+ technologies in a full-time position.
Experience imaging computers.
Experience with Windows and Mac OS, Adobe Creative Cloud, Google Apps for Education, Microsoft Office Suite.

Responsibilities

Support a designated academic area as part of the ITSS team, assisting faculty and staff in offices, classrooms/labs, and conference rooms.
Set up and refresh classroom/lab images, install specialized software, coordinate equipment deployment, and track inventory.
Manage incoming work requests and coordinate with other college IT staff; complete projects and tasks as assigned.
Adhere to campus and college security standards and policies; report to ITSS team manager.

Education

Associate's or equivalent combination of education and experience

Tools

Active Directory

Endpoint Configuration Manager

JAMF

PowerShell

Terminal

AV Technologies

Windows

Mac OS

Adobe Creative Cloud

Google Apps for Education

Microsoft Office Suite

Imaging computers

Job description

Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Information

Position Title

Position Title IT Support Specialist II

Requisition Number

Requisition Number S02518P

Position Category

Position Category Staff

Campus Location

Campus Location Weber State University - Ogden, UT

Hours per week

Hours per week 40

Months per year

Months per year 12

Pay Grade

Pay Grade N27

FLSA

FLSA Non-Exempt

Job Summary/Basic Function

A position supporting a designated academic area as part of the Integrated Technology Support Services ( ITSS ) team, providing timely support to faculty and staff technology in their offices, classrooms/labs, and conference rooms. This position will:

Work with IT staff in the College of Health Professions in supporting faculty and staff technology. This may include setting up and refreshing images in classrooms and labs; installing specialized software, helping to coordinate the purchase and deployment of specialized equipment, and tracking equipment in the campus inventory system;
Manage incoming work requests and coordinate faculty and staff support with other members of college IT staff. Complete college projects and tasks in offices, classrooms, and labs as assigned;
Adhere strictly to all campus and college security standards and policies;
Report to the ITSS team manager as an IT Division employee and attend team meetings and trainings as specified.

Required Qualifications

Required:

Associate's or equivalent combination of education and experience
2 years of experience troubleshooting technology with emphasis on 2 or more of the following technologies in a full time position:
- Microsoft Active Directory or other user account management system
- Development in system management software such as Microsoft Endpoint Configuration Manager Manager, JAMF , etc.
- Security & Vulnerability Management
- Microsoft and Apple Command Line Interfaces such as PowerShell, Terminal, etc.
- AV Technologies
Experience providing support for systems and software, such as Windows and Mac OS, Adobe Creative Cloud, Google Apps for Education, Microsoft Office Suite, etc.
Experience imaging computers

Preferred Qualifications

Preferred:

Familiarity with healthcare lab simulation equipment and software, including CAE , Gaumard, and Elevate Healthcare manikins, as well as LearningSpace and other simulation management systems
Experience evaluating and maintaining the security of computer stations
Experience providing formal or informal training to peers and those outside of peer group
Experience managing an assigned workload and coordinating resources for competing projects and tasks without requiring guidance from other parties
Experience working with users to determine action plans
Experience working on teams, possibly having led a project or coordinated work on projects
Experience working in higher education

A successful candidate will be willing to

Background Check? Yes

Benefits Summary

WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.

Job Open Date

Job Open Date 11/10/2026

Review Date

Review Date 11/22/2026

Job Close Date

Open Until Filled Yes

Notes to Applicant

The annual salary for this position starts at $46,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package .

Physical Activity of this position

Ascending or descending ladders, stairs, scaffolding, ramps, poles etc., using feet and legs and/or hands and arms. Agility is emphasized. Important if the amount and kind of climbing required exceeds that required for ordinary locomotion., Maintaining equilibrium to prevent falling. Walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. , Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Bending legs at knee to come to a rest on knee or knees., Bending the body downward and forward by bending leg and spine. , Moving about on hands and knees or hands and feet. , Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Operate, activate, use, prepare, inspect, place, detect, or position. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance.

Physical Requirements of this position

Physical Requirements of this position Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Visual Acuity Requirements

Visual Acuity Requirements including color, depth perception and field of vision.

Visual Acuity Requirements (additional)

Visual Acuity Requirements including color, depth perception and field of vision. Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

The conditions the worker will be subject to in this position

The conditions the worker will be subject to in this position. None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- jobs.weber.edu
- KSL
- Chronicle of Higher Education
- Higher Ed Jobs
- Agency Referral
- Personal Referral
- Internal Job Posting
- Advertisement/Publication
- Other web advertisement
- Other
* Do you have or have you ever been issued a W# By Weber State University? Yes or No.If yes, please enter your W#(W followed by eight numbers).
(Open Ended Question)