Online Support Technician

Weber State University; Ogden (UT); On-site; USD 14,000 - 19,000; Part time

Job summary

Weber State University is seeking a part-time student worker to provide Canvas Learning Management System support on campus in Ogden, UT. The role collaborates with Library and Testing Centers to ensure accessible digital learning environments and assist Faculty, Students, and Staff via phone, email, ticketing systems, and walk-ins.

The ideal candidate is a current WSU student with basic computer experience, strong customer service and communication skills, and a willingness to learn from

Qualifications

• Must be a current Weber State University student to apply.
• Basic computer experience (Microsoft Office, Windows and Mac operating systems, and various browsers).
• Ability and willingness to learn from written and oral instructions; ask clarifying questions to route calls.
• Good customer service and communication skills; ability to troubleshoot a variety of educational software issues.
• Hands on training will be provided.

Responsibilities

• Provide specialized support for the Canvas Learning Management System.
• Collaborate with Library and Testing Centers to support digital learning and testing environments.
• Remediate documents for Accessibility purposes.
• Assist Faculty, Students, and Staff via phone, email, ticketing systems, and walk-ins.

Skills

Customer service

Communication skills

Troubleshooting

Willingness to learn

Ask clarifying questions

Tools

Microsoft Office

Windows

MacOS

Web browsers

Ticketing systems

Canvas LMS

Job description

Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Information

Position Title

Requisition Number

H00531P

Position Category

Hourly/Work Study

Campus Location

Weber State University - Ogden, UT

Hours per week

15-25

Months per year

12

Applicant needs to be able to work the following schedule for the remainder of the Fall semester:

• Monday from 8a-12p
• Tuesday from 1p-5p
• Wednesday from 8a-12p
• Thursday from 1p-5p
• Friday from 12p-4:30p*
  *(Friday availability is nice but is not required.)

Pay Grade

Hourly Pay Rate

$ 12.00

FLSA

Job Summary/Basic Function

This part-time job includes providing specialized support for the Canvas Learning Management System while collaborating with other departments such as the Library and Testing Centers to provide support for digital learning and testing environments. It will also include the remediation of documents for Accessibility purposes in addition to other technical issues for Faculty, Students, and Staff via phone, email, ticketing systems, and walk-ins.
**This is a pooled position. Applicants are selected from the pool as positions become available. After a period of time, the pool will expire and applicants will be notified.

Required Qualifications

Must be a current Weber State University student to apply.
Requires basic computer experience (Microsoft Office, Microsoft Windows and Mac operating systems, and various browsers.)
Also requires the ability and willingness to learn from written and oral instructions. Need to know how to ask clarifying questions to best determine how to route calls. Requires good customer service and communication skills as well as the ability to learn how to troubleshoot a variety of educational software issues. Hands on training will be provided.

Preferred Qualifications

Due to the Affordable Care Act ( ACA ), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.

Physical Activity of this position

Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Physical Requirements of this position

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever.

Visual Acuity Requirements including color, depth perception and field of vision.

Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

The conditions the worker will be subject to in this position.

None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Supplemental Questions

Required fields are indicated with an asterisk (*)

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents