IT Support Specialist II

Burlington Coat Factory Whse. Corp.; United States; On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Associate discount

Medical, dental and vision coverage

Full-time paid time off and holidays

401(k) plan

Job summary

Burlington Stores, Inc. is seeking an IT Support Specialist II to provide hands-on technical support for corporate, supply chain, field and distribution environments.

The role involves in-person support with after-hours on-call and requires onsite presence in Edgewater Park, NJ, Monday through Friday, under supervision. Ideal candidates have an Associate's degree or equivalent experience plus 3–5 years in IT, with proficiency in Windows 11, macOS, iOS, Android, networking, Azure/Intune, MDM,

Qualifications

• Associate's degree or equivalent work experience required.
• A+ Certification or equivalent PC support certification.
• 3–5 years of relevant work experience in IT/support.
• Strong knowledge of Windows 11, macOS, iOS and Android.
• Experience with cloud platforms (Azure/Intune) and MDM.
• Familiarity with ServiceNow and reporting; Zebra printers support.

Responsibilities

• Provide technical support for corporate, supply chain, field and distribution environments.
• Maintain incident diary with steps taken to resolve issues.
• Collaborate on large software/hardware deployments and migrations.
• Communicate effectively with customers and team; follow up promptly.
• Local travel to various locations as required.
• Today’s tasks completed with supervision from management.

Skills

Windows 11

macOS

iOS

Android

Networking (TCP/IP)

Azure/Intune

Mobile device management

ServiceNow

ServiceNow reporting

Zebra printers

PPME

A+ Certification

Education

Associate's degree or equivalent work experience

Job description

Position Overview

The IT Support Specialist II provides technical support for the corporate, supply chain, field, and distribution center environments. This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position. The provision of support will predominantly be through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers. This position requires onsite presence, Monday through Friday during normal business hours, at Edgewater Park, NJ. After hours and on-call support will be required after onboarding.

A Day in the Life

As a Support Specialist II, the candidate will be responsible for completing essential functions to help the Technical Services team succeed, including, but not limited to:

• Effectively and efficiently address tasks promptly.


• Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.


• Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.


• Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.


• Consistently report on different aspects of the job to both the supervisor and manager.


• Local travel to various locations will be required.

Disclaimer: The above position description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. As such, the incumbent may perform other duties and responsibilities as required.

Qualifications

• Associate's degree or equivalent work experience required


• A+ Certification, or equivalent certification relevant to PC support


• Possesses 3 to 5 years of relevant work experience in the field or in a related area is required


• Strong knowledge of Windows 11, macOS, IOS, Android, as well as standard software applications


• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users


• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools


• Experience with cloud platforms (e.g., Azure, Intune) and mobile device management


• Experience with troubleshooting and supporting Zebra thermal printers


• PPME experience is a plus


• Experience with ServiceNow and ServiceNow reporting


• Effective problem-solving skills and attention to detail

Benefits

• Competitive wages


• Flexible hours


• Associate discount


• Medical, dental and vision coverage including life and disability insurance


• Full-time associate eligibility for paid time off, paid holidays and a 401(k) plan


• Variety of training and development opportunities to grow with the company


• Fun team environment

Equal Opportunity

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $20.50 - $27.00

Company Overview

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.

Visit BurlingtonStores.Jobs for a full listing of our available jobs.