IT Support Specialist I

Burlington Stores; New Jersey; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Medical, dental, vision

Job summary

Burlington Stores in New Jersey seeks an IT Support Associate to provide in-person and occasional remote assistance. You will handle tasks promptly, document incidents, and collaborate on large-scale software or hardware deployments.

The role requires an Associates degree or equivalent experience, plus A+ certification and 1–3 years’ relevant work. Strong Windows/macOS/iOS/Android knowledge and excellent communication are essential.

Qualifications

• Associates degree or equivalent work experience required.
• A+ Certification or equivalent certification relevant to PC support.
• 1-3 years of relevant work experience in the field or a related area.

Responsibilities

• Address tasks promptly with efficiency and accuracy.
• Provide excellent customer service with timely responses and clear communication.
• Maintain a detailed incident diary of steps taken to resolve issues.
• Collaborate with the team on deployments and migrations of software/hardware.
• Report regularly to supervisor and manager on progress and outcomes.

Skills

Windows 10/11

macOS

iOS

Android

Networking (TCP/IP)

DNS

DHCP

Azure

Intune

MDM

Customer service

Communication

Troubleshooting

Education

Associates Degree

A+ Certification

1-3 years experience

Tools

Intune

Azure

Job description

Position Overview

The provision of support will predominantly be through in-person communication, although it may necessitate recourse to remote support methods such as telephonic assistance. The post requires familiarity with a diverse range of concepts, practices, and procedures in the field, and the attainment of goals is subject to the guidance of management and peers.

A Day in the Life

This position involves carrying out various tasks related to technical support. The job requires both individual and teamwork, and the associate will work under the guidance of the manager and director. Attention to detail and working with supervision are crucial to the success of the position.

Key Responsibilities

• Effectively and efficiently address tasks promptly.
• Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.
• Required to maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.
• Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.
• Consistently report on different aspects of the job to both the supervisor and manager.
• Local travel to various locations will be required.

Education and Credentials

• Associates Degree or equivalent work experience required.
• Licenses/Certification/Registration: A+ Certification, or equivalent certification relevant to PC support.
• Experience: Possesses 1 to 3 years of relevant work experience in the field or a related area.

Skills and Abilities

• Strong knowledge of Windows 10/11, macOS, IOS, Android, as well as standard software applications.
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools.
• Experience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plus.
• Effective problem-solving skills and attention to detail.

Compensation

Compensation Range: $15.60 - $22.00

Benefits

• You will enjoy competitive wages, flexible hours, and an associate discount.
• Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance.
• Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.
• We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Company Culture

Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Other Information

• Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
• For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.