IT Support Technician I

Colorado State University; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

Colorado State University is seeking an IT Support Technician within the College of Natural Sciences to provide first-line technical support for faculty, staff, and students. You will handle incidents, service requests, and desktop deployments while delivering excellent customer service.

Responsibilities include supporting Windows and macOS devices, Microsoft 365 apps, and entering accurate records in the ticketing system.

Qualifications

• Associate degree in Information Technology, Computer Information Systems, or related field; or equivalent combination of education and experience.
• Demonstrated working knowledge of Windows and macOS operating systems, including basic troubleshooting and end‑user support.
• Experience using and supporting Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Strong customer service skills with the ability to communicate technical information clearly and professionally to users with varying levels of technical expertise.
• Must be able to meet the physical demands of job which include ability to lift/move up to 25 lbs.

Responsibilities

• Serve as the primary point of contact for IT support requests, providing timely and professional assistance to faculty, staff, researchers, and students through phone, email, ticketing systems, remote support, and in-person interactions.
• Troubleshoot and resolve Tier 1 hardware, software, peripheral, and connectivity issues for Windows and macOS devices, escalating complex issues as appropriate.
• Install, configure, deploy, and maintain desktop and laptop computers, operating systems, applications, printers, and related endpoint technologies.
• Support Microsoft 365 services and applications, including Outlook, Teams, OneDrive, SharePoint, Bookings, shared mailboxes, distribution lists, and collaboration tools.
• Assist users with account‑related services, including MFA, email configuration, password‑related issues, and access requests in accordance with established procedures.
• Document incidents, service requests, troubleshooting activities, and resolutions within the IT service management system to ensure accurate recordkeeping and knowledge sharing.
• Support computer deployment, replacement, and onboarding initiatives by preparing systems, equipment, and accounts for new employees and student workers.
• Maintain assigned technology inventory records and contribute to the development and maintenance of technical documentation and knowledge base resources.

Skills

Windows support

macOS support

Microsoft 365

Customer service

End-user support

Education

Associate degree in Information Technology or related field

Equivalent combination of education and experience

Tools

Active Directory Entra ID

OSTicket

Freshservice

Zoom

Microsoft Teams

Job description

Position Summary

The College of Natural Sciences seeks to hire an IT Support Technician who will provide first-line technical support for faculty, staff, students, and departmental computing resources. This position will serve as a primary point of contact for IT incidents and service requests, and deliver excellent customer service and timely issue resolution. The IT Support Technician will support desktop computers, classroom technology, software applications, printing/plotter systems and maintains loaner equipment.

Essential Job Duties

• Serve as the primary point of contact for IT support requests, providing timely and professional assistance to faculty, staff, researchers, and students through phone, email, ticketing systems, remote support, and in-person interactions.
• Troubleshoot and resolve Tier 1 hardware, software, peripheral, and connectivity issues for Windows and macOS devices, escalating complex issues as appropriate.
• Install, configure, deploy, and maintain desktop and laptop computers, operating systems, applications, printers, and related endpoint technologies.
• Support Microsoft 365 services and applications, including Outlook, Teams, OneDrive, SharePoint, Bookings, shared mailboxes, distribution lists, and collaboration tools.
• Assist users with account‑related services, including multi‑factor authentication (MFA), email configuration, password‑related issues, and access requests in accordance with established procedures.
• Document incidents, service requests, troubleshooting activities, and resolutions within the IT service management system to ensure accurate recordkeeping and knowledge sharing.
• Support computer deployment, replacement, and onboarding initiatives by preparing systems, equipment, and accounts for new employees and student workers.
• Maintain assigned technology inventory records and contribute to the development and maintenance of technical documentation and knowledge base resources.
• Other duties as assigned.

Minimum Qualifications

• Associate degree in Information Technology, Computer Information Systems, or related field; or equivalent combination of education and experience.
• Demonstrated working knowledge of Windows and macOS operating systems, including basic troubleshooting and end‑user support.
• Experience using and supporting Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Strong customer service skills with the ability to communicate technical information clearly and professionally to users with varying levels of technical expertise.
• Must be able to meet the physical demands of job which include ability to lift/move up to 25 lbs.

Preferred Qualifications

• Experience in desktop support, help desk, or customer service.
• Experience with Active Directory Microsoft Entra ID (Azure AD) Endpoint management tools.
• Experience with Ticketing systems (OSTicket, Freshservice).
• Experience with Zoom and Microsoft Teams.
• Experience supporting higher education environments.
• Demonstrated initiative and ability to independently identify and solve problems.
• Ability to effectively prioritize, manage, and resolve multiple support requests in a fast‑paced environment while maintaining a high level of customer satisfaction.

Conditions of Employment

Pre‑employment background check (required for all new hires).

Salary Range

$45,000 - $60,000

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work‑life balance, CSU is where you can thrive, grow, and make a lasting impact.

For the total value of CSU benefits in addition to wages, use our compensation calculator.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

Equal Employment Opportunity

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Additional Information

Inspired by its land‑grant heritage, Colorado State University is committed to excellence and engagement, setting the standard for public research universities in teaching, research, service and extension for the benefit of the citizens of Colorado, the United States, and the world.

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