IT Support Specialist I — Windows, AD & Help Desk

Rivers Casino

Des Plaines (IL)

On-site

USD 48,000 - 65,000

Full time

7 days ago

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Job summary

Rivers Casino Des Plaines is seeking an IT support professional to maintain network systems and provide high level user assistance on PC and hardware issues. The role involves AD account management, backup operations, and incident documentation in a fast-paced casino environment.

The ideal candidate will have a CS degree or related BA, comfort with casino software suites, and flexibility to work shifts including holidays. Equal opportunity employer with on-site duties in Des Plaines, IL.

Qualifications

Requires a Computer Science degree or BA in a related field.
Detail-oriented with ability to multi-task in a fast-paced environment.
Proficient in multiple casino software systems and standard office applications.
Willingness to work flexible shifts including holidays.

Responsibilities

Maintains network operating systems.
Secures system data via backup operations.
Creates and maintains Active Directory accounts.
Troubleshoots complex system problems and provides high level user support.
Maintains logs and distributes reports to end users.
Responds to incoming calls, pages, and emails regarding PC/hardware issues.
Uses the help desk system for problem reporting and change management; documents hardware events.
Follows security, backup, recovery and shift turnover procedures.
Performs duties related to Statewide Self-Exclusion program as described in internal policies.