Systems Administrator: Help Desk & Security Champion

Bally’s Corporation; Chicago (IL); On-site; USD 72,000 - 140,000; Full time

Job summary

Bally’s Corporation is seeking an Administrator - Systems in Chicago, IL. This entry level IT role focuses on user support, system setup and configuration, and advanced Help Desk duties.

You will handle Tier 2/3 tickets, phone and email requests, and ensure adherence to security, backup and disaster recovery policies. The position is full-time and located in Chicago, offering exposure to enterprise systems within a gambling facilities and casinos environment.

Qualifications

• Entry level IT role focused on user support and system administration.
• Experience with Tier 2/3 help desk support is a plus.
• Familiarity with security, backup, recovery and disaster recovery policies is desirable.

Responsibilities

• Provide technical assistance to users, including system setup, configuration and troubleshooting.
• Provide Tier 2 and Tier 3 Help Desk support, including coverage of phone calls, email requests and ticket management.
• Ensure security, backup, recovery and disaster recovery policies and procedures are followed and maintained.

Skills

Help Desk Support

System Configuration

Troubleshooting

Security & DR concepts

Job description

Bally’s Corporation is seeking an Administrator - Systems in Chicago, IL. This entry level IT role focuses on user support, system setup and configuration, and advanced Help Desk duties.

You will handle Tier 2/3 tickets, phone and email requests, and ensure adherence to security, backup and disaster recovery policies. The position is full-time and located in Chicago, offering exposure to enterprise systems within a gambling facilities and casinos environment.