IT Support Specialist I — Onsite Tech & Endpoints

Great Plains Mfg; Salina (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Great Plains Manufacturing in Salina, KS is seeking an IT Support Specialist to provide helpdesk support, install and maintain PCs, printers, and network gear. The role involves troubleshooting, user guidance, and documenting repairs with occasional travel to other Kansas facilities.

The position is on-site in Salina, with standard hours Monday–Friday 8:00 a.m. to 5:00 p.m. Some after-hours work may be required for special projects.

Qualifications

• Bachelor’s degree in Computer Science, IT, Information Management or related field.
• Two years of related experience and/or training or equivalent combination.
• Strong written and verbal communication and time management.

Responsibilities

• Provide helpdesk support by phone, remote access, or site visits.
• Set up and support computers, printers, scanners, phones and other endpoints.
• Set up and support network equipment, wireless, video conferencing and telecom gear.
• Respond to IT issues including hardware, software and networking.
• Evaluate connectivity issues, equipment, and software/hardware.
• Install and configure software and functions per specifications.
• Provide orientation and guidance to users on new software and equipment.
• Maintain records/logs of repairs and maintenance schedules.
• Monitor IT department tasks and suggest quality improvements.
• Consult with vendors and clients to update company technology.
• Other duties as assigned.

Skills

Communication skills

Time management

Organizational skills

Windows Server/virtual environment

Education

Bachelor’s degree in Computer Science, Information Technology, Information Management or related discipline

Tools

Windows Server/virtual environment

Job description

Great Plains Manufacturing in Salina, KS is seeking an IT Support Specialist to provide helpdesk support, install and maintain PCs, printers, and network gear. The role involves troubleshooting, user guidance, and documenting repairs with occasional travel to other Kansas facilities.

The position is on-site in Salina, with standard hours Monday–Friday 8:00 a.m. to 5:00 p.m. Some after-hours work may be required for special projects.