Onsite IT Desk Support Specialist

Integra Business Center Inc; Millville (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

IntegraONE is seeking a Tier 1 Deskside Support specialist to be the first point of contact for end users in Millville, NJ. You will troubleshoot basic hardware, software, and mobile device issues, provide clear guidance, and document support activity.

This on-site role runs Monday through Friday during standard business hours, requiring strong customer service, solid communication skills, and the ability to escalate complex problems to Tier 2/3 teams when needed.

Qualifications

• Experience as a help desk or desktop support preferred.
• Knowledge of Windows environments, AD, and basic IT concepts.
• Strong communication and documentation skills.
• Customer-focused attitude with professional demeanor.

Responsibilities

• Serve as the first point of contact for end users via phone or in person.
• Diagnose and resolve basic hardware, software, and device issues.
• Guide users with clear, friendly instructions and document steps taken.
• Escalate complex problems to Tier 2/3 with complete notes.
• Maintain logs and assist with routine system maintenance.

Skills

Windows environments

Active Directory

Troubleshooting

Documentation

Customer service

Communication

Remote-control tools

Education

Bachelor's degree in IT

Tools

Remote-control tools

Ticketing systems

Windows Server

Backup & recovery

Job description

IntegraONE is seeking a Tier 1 Deskside Support specialist to be the first point of contact for end users in Millville, NJ. You will troubleshoot basic hardware, software, and mobile device issues, provide clear guidance, and document support activity.

This on-site role runs Monday through Friday during standard business hours, requiring strong customer service, solid communication skills, and the ability to escalate complex problems to Tier 2/3 teams when needed.