IT Support Specialist I — On‑Site Service Desk & Desktop Security

University of North Texas System Administration

Denton (TX)

On-site

USD 42,000 - 54,000

Full time

4 days ago

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Job summary

University of North Texas System Administration is seeking an IT Support Specialist I to provide in-person support for UNT System staff and campus offices. The role includes tier 2/3 support and software deployment using Microsoft Intune and JAMF, plus documenting new procedures.

Collaboration with CITC ensures desktop and app security across locations. The position supports System IT Service Desk, coordinates with student staff, and participates in ongoing operational tasks within a 1.0 FTE

Qualifications

Associate's degree in related field and one year of related computing work experience.
Knowledge of computing and communications networks and hardware/software basics.
Ability to install computer hardware and use keyboards proficiently.

Responsibilities

Provide in-person IT support for System IT Service Desk customers.
Support technology for System offices, conference rooms, and campuses in Denton, Frisco, Dallas, and Fort Worth.
Coordinate incident and tasks with part-time student staff.
Review, process, coordinate, and report System IT incident and request tickets.
Coordinate with Cybersecurity and IT Compliance on desktop and application security.
Periodic project assignments and live streaming support for Board meetings.