IT Support Specialist I - Service Desk & SecOps

University of North Texas - System Administration; Denton (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of North Texas System Administration is seeking an IT Support Specialist I to provide in-person support for UNT System staff and to assist with tier 2/3 incidents. You will help document new procedures and support System IT Service Desk operations across campuses.

You will deploy software using Microsoft Intune and JAMF, coordinate with the CITC team on desktop and application security, and assist with live streaming of quarterly Board of Regents meetings.

Qualifications

• Associate's degree in related field and one year of related computing work experience; or any equivalent combination of education, training and experience.
• Helpdesk experience is a plus.
• Experience with troubleshooting hardware and software issues is desirable.
• Knowledge of Microsoft 365 applications is beneficial.

Responsibilities

• Provide in-person support for System IT Service Desk customers.
• Support technology for System offices, conference rooms, and community spaces; maintain UNT System users at campus locations.
• Coordinate incident and tasks with part-time student staff.
• Review, process, coordinate, and report System IT incident tickets.
• Coordinate with Cybersecurity and IT Compliance (CITC) on desktop and application security.
• Assist with live streaming of quarterly Board of Regents meetings.

Skills

Helpdesk experience

Hardware troubleshooting

Microsoft 365 knowledge

Education

Associate's degree

Tools

Microsoft Intune

JAMF

Job description

The University of North Texas System Administration is seeking an IT Support Specialist I to provide in-person support for UNT System staff and to assist with tier 2/3 incidents. You will help document new procedures and support System IT Service Desk operations across campuses.

You will deploy software using Microsoft Intune and JAMF, coordinate with the CITC team on desktop and application security, and assist with live streaming of quarterly Board of Regents meetings.