IT Support Specialist I

University of North Texas - System Administration; Denton (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of North Texas System Administration is seeking an IT Support Specialist I to provide in-person support for UNT System staff and to assist with tier 2/3 incidents. You will help document new procedures and support System IT Service Desk operations across campuses.

You will deploy software using Microsoft Intune and JAMF, coordinate with the CITC team on desktop and application security, and assist with live streaming of quarterly Board of Regents meetings.

Qualifications

• Associate's degree in related field and one year of related computing work experience; or any equivalent combination of education, training and experience.
• Helpdesk experience is a plus.
• Experience with troubleshooting hardware and software issues is desirable.
• Knowledge of Microsoft 365 applications is beneficial.

Responsibilities

• Provide in-person support for System IT Service Desk customers.
• Support technology for System offices, conference rooms, and community spaces; maintain UNT System users at campus locations.
• Coordinate incident and tasks with part-time student staff.
• Review, process, coordinate, and report System IT incident tickets.
• Coordinate with Cybersecurity and IT Compliance (CITC) on desktop and application security.
• Assist with live streaming of quarterly Board of Regents meetings.

Skills

Helpdesk experience

Hardware troubleshooting

Microsoft 365 knowledge

Education

Associate's degree

Tools

Microsoft Intune

JAMF

Job description

Title: IT Support Specialist I

Employee Classification: IT Support Specialist I

Campus: University of North Texas - System Administration

Division: SYS-Information Technology

SubDivision-Department: SYS-Information Technology

Department: SYS-Information Technology-925000

Job Location: Denton

Salary: Commensurate with Experience

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

UNT System Information Technology is a component of The University of North Texas System. The mission of UNT System Information Technology is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model.

UNT System Information Technology provides the primary technology used by all campuses to support their operations. These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.

The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.

Position Overview

The IT Support Specialist I role works in support of the UNT System IT Service Desk and provides in-person support to all UNT System staff as well as providing tier 2 and 3 support for both hourly service desk team and campus support teams. This role will also have the responsibility for supporting System IT Service Desk hourly staff in standard operating procedures as well as creating and documenting new procedures. They will also provide software deployment using tools such as Microsoft Intune and JAMF. The IT Support Specialist I role includes coordination of operational efforts with the Cybersecurity and IT Compliance (CITC) team including desktop and application security.

Minimum Qualifications

Associate's degree in related field and one year of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Prior experience with specific systems, equipment and software may be specified as needed by department.
• Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain and utilize technical and applications-oriented information.

Preferred Qualifications

• Helpdesk experience a plus.
• Computer hardware and software troubleshooting experience.
• Knowledge of Microsoft M365 applications.

Job Duties

• Will provide in-person support for System IT Service Desk customers.
• Supports all technology for System offices, conferences rooms, and community space and maintains and supports UNT System users at campus locations (Denton, Frisco, Dallas, Fort Worth) and executive offices in Fort Worth, Dallas and Austin.
• Works closely with Support Specialist II and Support Specialist III on daily priorities.
• Coordinates incident and tasks with part-time student staff.
• Will review, process, coordinate, and report System IT incident and request tickets.
• Coordination with Cybersecurity and IT Compliance (CITC) on desktop and application security.
• Periodic project assignments.
• Assists with live streaming of quarterly Board of Regents meeting.

Physical Requirements

• Communicating with others to exchange information.
• Sedentary work that primarily involves sitting/standing.
• Lifting and Moving objects up to 50 pounds.
• Moving about to accomplish tasks or moving from one worksite to another.
• Repeating motions that may include the wrists, hands and/or fingers.

Environmental Hazards

• No adverse environmental conditions expected.
• Small and/or enclosed spaces.

Work Schedule

Generally, M-F, 8am - 5pm

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.