IT Support Technician

University of North Texas; Denton (TX); On-site; USD 17,047 - 24,280; Part time

Job summary

A public university in Texas is seeking an IT Support Technician to provide first-line support and troubleshoot hardware and software issues across platforms like Windows, MacOS, and Linux. The ideal candidate will have hands-on IT experience and the ability to assist in classrooms and labs. This part-time role offers pay at 15.00 per hour and involves physical tasks such as lifting and moving equipment. Join a vibrant team committed to fostering a supportive educational environment.

Qualifications

• Experience troubleshooting hardware/software/network issues across all major platforms.
• Familiarity with various services like Wi-Fi, Canvas, Office365, and printers.

Responsibilities

• Provide first-line support via phone, email, chat, and in person.
• Troubleshoot hardware/software issues across multiple platforms.
• Participate in small to mid-scale project tasks and documentation.

Skills

Troubleshooting software/network issues

Experience with Windows

Experience with MacOS

Experience with Linux

Customer support skills

Job description

IT Support Technician

Title: IT Support Technician

Employee Classification: Non-Pos Hourly Posting Code

Campus: University of North Texas

Division: UNT-Provost

Subdivision-Department: UNT-Col of Vis Arts & Design

Department: UNT-CVAD-IT Support & Sys Admin-136210

Job Location: Denton

Salary: $15.00 an hour

FTE: 0.48

Retirement Eligibility: Not Retirement Eligible

Position Overview

Intermediate-level position requires applicants to have hands‑on IT experience. Supports a wider range of systems and environments.

Responsibilities

• Provide first‑line support via phone, email, chat, and walk‑up
• Perform basic fieldwork: pickups, deliveries, and in‑person support
• Deploy and image computers, printers, and other devices
• Troubleshoot hardware/software/network issues across platforms (Windows, MacOS, Linux) and services (Wi‑Fi, Canvas, Office365, printers)
• Participate in physical tasks (lifting, moving equipment)
• Provide support in classrooms and labs, including audio‑visual support
• Participate in small to mid‑scale project tasks and documentation

Minimum Qualifications

Experience troubleshooting software/network issues across platforms (Windows, MacOS, Linux) and services (Wi‑Fi, Canvas, Office365, printers).

Preferred Qualifications

Previous UNT IT experience as a student employee.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and moving objects up to 20 pounds.
• Lifting and moving objects up to 50 pounds.
• Moving self in various positions to perform tasks in tight and confined spaces.
• Sedentary work that primarily involves sitting or standing.
• Moving about to accomplish tasks or moving from one worksite to another.
• Operating machinery and/or power tools.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.