IT Support Specialist I — Internal & Field Tech

Sunstall Inc.; Morgan Hill (CA); On-site; USD 27,552 - 55,104; Full time

Benefits offered by this job

Medical insurance (50% employer-paid)

401(k) with 4% company match

Paid vacation

Paid sick time

7 fully paid holidays

Job summary

A technology support company located in California is seeking a Support Specialist I to assist in maintaining IT systems and ensuring smooth daily operations. The role involves managing the helpdesk ticket queue, delivering high-quality support to internal teams and clients, and coordinating service work. Ideal candidates should have experience in customer support and familiarity with surveillance systems. Competitive hourly pay range is $20-$40, along with comprehensive medical benefits and a 401(k) with matching.

Qualifications

• 1+ years of customer support experience.
• 1+ years of experience supporting surveillance and access control systems.

Responsibilities

• Evaluate and define technical requirements for service tickets.
• Maintain and manage the helpdesk ticket queue for timely resolution.
• Train and support employees when skill gaps are identified.

Skills

Customer support experience

Surveillance and access control systems

CCTV system components

Remote system troubleshooting

Burglar and fire alarm troubleshooting

Networking

Tools

Fluke LinkWare / LinkWare Live

Trainual

Scribe

Fieldwire

ConnectWise

Job description

A technology support company located in California is seeking a Support Specialist I to assist in maintaining IT systems and ensuring smooth daily operations. The role involves managing the helpdesk ticket queue, delivering high-quality support to internal teams and clients, and coordinating service work. Ideal candidates should have experience in customer support and familiarity with surveillance systems. Competitive hourly pay range is $20-$40, along with comprehensive medical benefits and a 401(k) with matching.