IT Support Specialist II — Flexible Work Options

Cf Industries Holdings; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

The IT Support Specialist – II at Northbrook, Illinois provides broad end-user IT support for hardware, software, and peripherals, following established procedures. The role interfaces with network operations, security, and technical support to maintain infrastructure services and protect data.

Overtime and on-call responsibilities are required to ensure 24‑hour support for safe, reliable operations. Strong communication and documentation skills are essential for success.

Qualifications

• BS/BA in related field preferred.
• 2+ years of related professional work experience required.
• Microsoft Office proficiency; Microsoft certification at an “Associate” level preferred.

Responsibilities

• Support users on hardware, software, and peripheral equipment.
• Troubleshoot and document issues; follow established processes.
• Maintain networks, systems software, and disaster recovery processes.
• Provide first-tier help desk support and end-user training for Microsoft applications.
• Collaborate with IT and security teams to maintain infrastructure services.

Skills

MS Office proficiency

End-user support

Communication

Team collaboration

Education

BS/BA in related field

AA/AS may be preferred

Tools

PC hardware deployment

Network device configuration

Backup systems

Job description

The IT Support Specialist – II at Northbrook, Illinois provides broad end-user IT support for hardware, software, and peripherals, following established procedures. The role interfaces with network operations, security, and technical support to maintain infrastructure services and protect data.

Overtime and on-call responsibilities are required to ensure 24‑hour support for safe, reliable operations. Strong communication and documentation skills are essential for success.