IT Support Specialist I - Hands-on IT, AI-Driven Growth

Kaseya; Red Bank (NJ); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

Kaseya is seeking a hands-on IT Service Desk professional to support end users in a fast-growing environment. You will troubleshoot hardware, install software, and manage accounts while coordinating with the service desk and ISPs as the company scales.

The role requires strong experience with Microsoft 365, Intune, and AD, with on-site work in Red Bank, NJ. A2+ years of IT experience or an Associate's degree is acceptable; a Bachelor's is a plus.

Qualifications

• Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an end user environment.
• Hands on experience with Microsoft Intune for device management and user provisioning.
• Comfortable handling daily account operations including new user setup, MFA resets, and password resets.
• Hands on experience troubleshooting IT hardware (laptops, desktops, monitors, peripherals) and operating systems (Windows, macOS).
• Associate's degree, or 2+ years of IT experience in lieu of a degree.

Responsabilités

• Troubleshoot hardware incidents in computers, peripherals, and networking (LAN and WAN).
• Install and configure new hardware and software for end users.
• Work closely with other IT engineers and service desk associates.
• Diagnose and resolve software incidents across operating systems, Microsoft 365, and a range of business applications.
• Partner with ISPs and telecom providers to ensure they adhere to agreed SLAs.
• Take ownership of L1 and L2 issues, restoring service as quickly as possible while accurately recording, updating, and documenting requests in the IT service desk system.
• Follow up with users to confirm issues are fully resolved.
• Provide feedback on processes and recommend areas to improve.
• Work onsite 5 days a week during business hours, with after hours and weekend support on an as needed basis.

Connaissances

Microsoft 365

Intune

Account management

Windows/macOS troubleshooting

Formation

Associate's degree or 2+ years IT experience

Bachelor's degree in CS/IT (preferred)

Outils

Active Directory

Microsoft 365 Admin Center

Description du poste

Kaseya is seeking a hands-on IT Service Desk professional to support end users in a fast-growing environment. You will troubleshoot hardware, install software, and manage accounts while coordinating with the service desk and ISPs as the company scales.

The role requires strong experience with Microsoft 365, Intune, and AD, with on-site work in Red Bank, NJ. A2+ years of IT experience or an Associate's degree is acceptable; a Bachelor's is a plus.