Help Desk Engineer - L1

Kaseya; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Fast-growing tech environment

Job summary

A leading IT solutions provider in New York is seeking a Help Desk Engineer to provide enterprise-level technical support. The ideal candidate will have a strong understanding of ITIL processes and various Microsoft and Apple systems. This full-time position offers competitive compensation and opportunities for career growth in a fast-paced tech environment.

Qualifications

• Proven experience as a Help Desk technician or customer-support role.
• Strong knowledge of Microsoft domain environments, Wi-Fi and VPN connectivity.
• Excellent critical-thinking and communication skills.

Responsibilities

• Provide technical support for various operating systems and applications.
• Resolve incidents and service requests following ITIL best practices.
• Assist with networking and troubleshoot end-user devices.

Skills

Technical support

ITIL processes knowledge

Microsoft domain environments

Exchange administration

Problem-solving skills

Communication skills

Tools

IT Service Management (ITSM) tools

Microsoft 365

Google Workspace

Job description

Help Desk Engineer – L1 (Orlando, FL)

Join Kaseya, a leading provider of IT infrastructure and security management solutions powered by AI. As a Help Desk Engineer, you’ll deliver enterprise‑level technical support to our internal customers through phone, email, chat, and other channels.

Responsibility and Roles

• Provide technical support for Microsoft 365, Microsoft domain environments, Windows OS, Microsoft Office, Exchange Admin, Google Suite, and Apple operating systems.
• Resolve incidents and service requests following ITIL best practices, including Break‑Fix, Incident, and Configuration Management.
• Assist with networking and VPN connectivity and troubleshoot end‑user devices such as desktops, laptops, printers, handhelds, and smartphones.
• Use IT Service Management (ITSM) tools and maintain accurate incident documentation.

Qualifications

• Proven experience as a Help Desk technician or customer‑support role.
• Strong knowledge of ITIL processes, Microsoft domain environments, Exchange administration, MAC OS, Windows OS, Microsoft Office, Wi‑Fi and VPN connectivity, Google Workspace administration, and desktop peripherals.
• Excellent critical‑thinking, problem‑solving, and communication skills.
• Familiarity with Active Directory, networking fundamentals, and general IT infrastructure.

What We Offer

Competitive compensation and a fast‑growing tech environment that rewards innovation and growth. Join Kaseya’s rocket ship to accelerate your career and make a real impact.

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Software Development