IT Support Specialist I — Growth, Training & Benefits

Security-First-Insurance-Company-; Ormond Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fitness center

Monthly chef-prepared lunches

Walking trail

Team member appreciation events

Food truck events

Professional development

Competitive benefits package

Job summary

Security First Insurance Company is seeking an IT Support Specialist I to be the go-to resource for hands-on technology support and to keep hardware, software, phones, and business systems running smoothly. If you are a problem-solver with a passion for technology and strong customer service, we’d love to hear from you.

The role involves responding to help desk requests, configuring Windows workstations, supporting mobile devices, printers, and collaboration tools, and contributing to IT

Qualifications

• High school diploma or equivalent.
• One (1) year of experience with PC troubleshooting and Microsoft operating systems.
• Experience in remote desktop support, virtual environments, VoIP user support, and network cabling troubleshooting.

Responsibilities

• Respond to help desk requests and provide timely, hands-on support for desktops, laptops, hardware, software, and end-user technology.
• Install, configure, maintain, and troubleshoot Windows-based workstations and related equipment.
• Support phones, headsets, call center applications, mobile devices, teleconferencing, and collaboration tools.
• Diagnose and resolve issues involving printers, copiers, scanners, and other peripherals.
• Manage IT equipment inventory and assist with device deployment, upgrades, and replacements.
• Assist with server monitoring, user account administration, password resets, antivirus management, backups, and system access permissions.
• Partner with software and hardware vendors to troubleshoot issues and implement upgrades.
• Provide exceptional customer service while maintaining confidentiality, professionalism, and a positive user experience.
• Support business continuity efforts, including disaster recovery testing and response to critical operational events when needed.
• Collaborate with team members across the organization and contribute to additional IT projects and departmental initiatives.

Job description

Security First Insurance Company is seeking an IT Support Specialist I to be the go-to resource for hands-on technology support and to keep hardware, software, phones, and business systems running smoothly. If you are a problem-solver with a passion for technology and strong customer service, we’d love to hear from you.

The role involves responding to help desk requests, configuring Windows workstations, supporting mobile devices, printers, and collaboration tools, and contributing to IT