IT Support Specialist I (Global Helpdesk)

Leggett & Platt, Inc.; Northern (KY); Hybrid; USD 48,000 - 72,000; Full time

Job summary

Leggett & Platt Incorporated is seeking an IT Support Specialist to partner with Corporate IT and Business Unit IT teams. You will provide reliable break-fix support on IT hardware and software and help ensure operational stability across locations.

The role requires 2–5+ years in IT support, knowledge of Active Directory and Microsoft products, and strong communication skills. Travel ~15% within the region may occur; a Bachelor’s degree or equivalent experience is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–5+ years in IT professional support.
• Experience with Active Directory, Microsoft products, and networking basics.

Responsibilities

• Serve as a local point of contact for end users seeking technical assistance.
• Monitor and respond to IT Service Desk requests and adhere to SLA rules.
• Provide step-by-step training for end users and document internal procedures.
• Escalate unresolved issues to the next level of support personnel.
• Log all service interactions and resolutions; stay current with system changes.

Skills

IT support

Customer service

Communication

Problem solving

Documentation

Education

Bachelor’s degree or equivalent experience

Tools

Active Directory

ServiceNow

Windows OS

Networking basics

Job description

Leggett & Platt Incorporated is seeking an IT Support Specialist to partner with Corporate IT and Business Unit IT teams. You will provide reliable break-fix support on IT hardware and software and help ensure operational stability across locations.

The role requires 2–5+ years in IT support, knowledge of Active Directory and Microsoft products, and strong communication skills. Travel ~15% within the region may occur; a Bachelor’s degree or equivalent experience is required.