Night-Shift IT Systems Technician I

Leggett & Platt, Inc.; Carthage, Northern (MO, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Leggett & Platt Inc. is seeking an IT Systems Technician I to monitor networks and key systems to ensure reliability for users across the organization. The role is on-site at the corporate office with a Sunday-Thursday 11pm–7am shift, contributing to problem resolution across OS, hardware, and software.

The successful candidate will handle alerts, batch processes in Dynamics AX, reporting, and end-user support, with strong customer service focus and English proficiency.

Qualifications

• Ability to empathize, listen, and show patience to all levels of customers.
• Be proficient in the English language, both verbal and written.
• Ability to work in an organized manner.
• Ability to adapt and respond positively to challenges in a fast-paced environment.
• Experience with Microsoft products, such as Office 365 and ERP Software.
• Previous PC and IT experience.
• Familiarity with networks and server-based applications.

Responsibilities

• Analyze dashboards for alerts, trending statistics, and key performance indicators.
• Start, stop, and monitor batch processing jobs in Microsoft Dynamics AX.
• Create and maintain scheduled jobs.
• Assist with preparing and distributing reports.
• Identify and document problems while researching solutions.
• Resolve technical problems for a wide variety of applications and systems supported within the company.
• Support end-users via phone/email with hardware, software, and network incidents.
• Log, route, and track calls from end-users to ensure timely resolution.
• Resolve a wide variety of problems including PC’s, services, network issues, and apps.
• Identify, investigate, resolve, and communicate in-person, over the phone, and online.
• Use procedures to solve common problems, escalating complex issues to Tier 2 support.
• Follow established guidelines to work and route tickets accordingly.

Skills

Customer service

English proficiency

Organized work style

Adaptability

Microsoft Office 365

ERP software familiarity

PC/IT experience

Networking basics

Education

2- or 4-year IT degree in progress

Job description

Leggett & Platt Inc. is seeking an IT Systems Technician I to monitor networks and key systems to ensure reliability for users across the organization. The role is on-site at the corporate office with a Sunday-Thursday 11pm–7am shift, contributing to problem resolution across OS, hardware, and software.

The successful candidate will handle alerts, batch processes in Dynamics AX, reporting, and end-user support, with strong customer service focus and English proficiency.