IT Systems Technician I

Leggett & Platt, Inc.; Carthage, Northern (MO, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Leggett & Platt Inc. is seeking an IT Systems Technician I to monitor networks and key systems to ensure reliability for users across the organization. The role is on-site at the corporate office with a Sunday-Thursday 11pm–7am shift, contributing to problem resolution across OS, hardware, and software.

The successful candidate will handle alerts, batch processes in Dynamics AX, reporting, and end-user support, with strong customer service focus and English proficiency.

Qualifications

• Ability to empathize, listen, and show patience to all levels of customers.
• Be proficient in the English language, both verbal and written.
• Ability to work in an organized manner.
• Ability to adapt and respond positively to challenges in a fast-paced environment.
• Experience with Microsoft products, such as Office 365 and ERP Software.
• Previous PC and IT experience.
• Familiarity with networks and server-based applications.

Responsibilities

• Analyze dashboards for alerts, trending statistics, and key performance indicators.
• Start, stop, and monitor batch processing jobs in Microsoft Dynamics AX.
• Create and maintain scheduled jobs.
• Assist with preparing and distributing reports.
• Identify and document problems while researching solutions.
• Resolve technical problems for a wide variety of applications and systems supported within the company.
• Support end-users via phone/email with hardware, software, and network incidents.
• Log, route, and track calls from end-users to ensure timely resolution.
• Resolve a wide variety of problems including PC’s, services, network issues, and apps.
• Identify, investigate, resolve, and communicate in-person, over the phone, and online.
• Use procedures to solve common problems, escalating complex issues to Tier 2 support.
• Follow established guidelines to work and route tickets accordingly.

Skills

Customer service

English proficiency

Organized work style

Adaptability

Microsoft Office 365

ERP software familiarity

PC/IT experience

Networking basics

Education

2- or 4-year IT degree in progress

Job description

We, at Leggett & Platt Inc., are searching for an IT Systems Technician I within our Corporate ITteam to help support our business. As a global-diversified manufacturing company, it's sometimes hard to explain all the different things we do. We like to say, \"we're the biggest company no one has ever heard of.\" We are confident you interact with one of our products in your daily life without knowing it. Whether it's the mattress you sleep on, the car you drive, the plane you fly on, or the furniture you sit on, our high-quality components are there supporting you. If you join our team, your work will ensure people across the world have a little more comfort in their lives.

As an IT Systems Technician I you will have the opportunity to monitor our networks and other key systems to help ensure their reliability and functionality for users across the organization. Your contributions will have a direct impact on the business by resolving problems related to operating systems, hardware, and software. The team you will be working with is innovative, and values customer service. This is an on-site position at our corporate office and the hours for the role are 11 pm – 7 am, Sunday-Thursday.

So, what will you be doing as an IT Systems Technician I?

• Analysis of dashboards for alerts, trending statistics, and key performance indicators
• Start, stop, and monitor batch processing jobs in Microsoft Dynamics AX
• Create and maintain scheduled jobs
• Assist with preparing and distributing reports
• Identify and document problems while researching solutions
• Resolve technical problems for a wide variety of applications and systems supported within the company
• Support end-users via phone/email with hardware, software, and network incidents
• Log, route, and track calls from end-users to ensure timely resolution
• Resolve a wide variety of problems including PC’s, services, network issues, and apps
• Identify, investigate, resolve, and communicate in-person, over the phone, and online
• Use procedures to solve common problems, escalating complex issues to Tier 2 support
• Follow established guidelines to work and route tickets accordingly

To be successful in this role, you’ll need:

• Ability to empathize, listen, and show patience to all levels of customers
• Be proficient in the English language, both verbal and written.
• Ability to work in an organized manner
• Ability to adapt and respond positively to challenges in a fast-paced environment
• Experience with Microsoft products, such as Office 365 and ERP Software
• Previous PC and IT experience
• Familiarity with networks and server-based applications

Things we consider a plus:

• Completed or working toward a 2- or 4-year degree in IT or related technical program
• Familiarity with network environments
• Network+, CCNA, CompTIA A+ certifications

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

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Applicants in the United States:

Leggett & Platt Incorporated is an Equal Opportunity Employer. If you need accessibility or assistance to apply for career opportunities through this site, please email us to ensure your inquiry is directed to a member of the Human Resources Staff.