IT Support Specialist I

Leggett & Platt, Inc.; Northern (KY); Hybrid; USD 48,000 - 72,000; Full time

Job summary

Leggett & Platt Incorporated is seeking an IT Support Specialist to partner with Corporate IT and Business Unit IT teams. You will provide reliable break-fix support on IT hardware and software and help ensure operational stability across locations.

The role requires 2–5+ years in IT support, knowledge of Active Directory and Microsoft products, and strong communication skills. Travel ~15% within the region may occur; a Bachelor’s degree or equivalent experience is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–5+ years in IT professional support.
• Experience with Active Directory, Microsoft products, and networking basics.

Responsibilities

• Serve as a local point of contact for end users seeking technical assistance.
• Monitor and respond to IT Service Desk requests and adhere to SLA rules.
• Provide step-by-step training for end users and document internal procedures.
• Escalate unresolved issues to the next level of support personnel.
• Log all service interactions and resolutions; stay current with system changes.

Skills

IT support

Customer service

Communication

Problem solving

Documentation

Education

Bachelor’s degree or equivalent experience

Tools

Active Directory

ServiceNow

Windows OS

Networking basics

Job description

We, at Leggett & Platt Inc., are searching for an IT Support Specialist within our Corporate ITteam to help support our business. As a global-diversified manufacturing company, it’s sometimes hard to explain all the different things we do. We like to say, “we’re the biggest company no one has ever heard of.” We are confident you interact with one of our products in your daily life without knowing it. Whether it’s the mattress you sleep on, the car you drive, the plane you fly on, or the furniture you sit on, our high-quality components are there supporting you. If you join our team, your work will ensure people across the world have a little more comfort in their lives.

As an IT Support Specialist you will have the opportunity to partner with our Corporate and Business Unit IT teams. Your contributions will have a direct impact on the business by providing reliable break-fix support on IT hardware and software.

So, what will you be doing as an IT Support Specialist?

• Serve as a local point of contact for end users seeking technical assistance
• Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
• Provide step-by-step training for end users and document internal procedures
• Direct significant, unresolved, or recurring issues to the next level of support personnel
• Provide accurate information and technical assistance support on IT products, services, software, and hardware
• Log all service interactions and their resolutions
• Pass on any feedback or suggestions by end users to the appropriate internal team
• Stay current with system information, changes, and updates
• Assist the IT team in other duties as deemed necessary
• Complete preventative maintenance on various IT related hardware and systems
• Travel between area facilities to support locations within the region with 15% travel expected

To be successful in this role, you’ll need:

• Bachelor’s degree relevant to the position or equivalent experience
• 2-5+ years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
• Working knowledge of current office and manufacturing software, networking, servers, Active Directory and other Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
• Ability to diagnose and resolve technical issues without direct supervision
• Experience with ServiceNow a plus
• Proficiency in English
• Customer-oriented and ability to stay calm under pressure
• Strong communication and organizational skills
• Must have the ability to adapt quickly
• Keen attention to detail, memory of patterns, and interest in problem solving
• Ability to lift up to 45 lbs.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture, processes and practices promote equal opportunity for all. Join us!

We welcome and encourage all applicants to apply. We’d love the opportunity to consider you.

Equal Employment Opportunity/Veterans/Disability Employer

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com

Applicants in the United States:

Leggett & Platt Incorporated is an Equal Opportunity Employer. If you need accessibility or assistance to apply for career opportunities through this site, please email us to ensure your inquiry is directed to a member of the Human Resources Staff.